Exposure Control Advisor - JHB

World Fuel Services's job vacancy, Career and Recruitment Job title : Exposure Control Advisor - JHB jobs in Gauteng Job Location : Gauteng, Johannesburg Deadline : June 30, 2024 Quick Recommended Links

KEY RESPONSIBILITIES 

• Front line role focused on timely collections and maintenance of exposure within credit tolerances on a specific portfolio of accounts - the Portfolio will consist of a mixture of large, complex groups of White Glove, Credit Managed accounts, with special handling requirements as well as standard accounts
• Balance customer service expectations, with credit guidance and sales perspectives.
• Maximize cash on a monthly basis by ensuring payment deadlines are met as well as adhering to company policies
• Provide guidance and training to more junior Advisors and provide support to collection leaders across the portfolio
• Verbal and written collection of Accounts Receivable from a worldwide base of customers.
• Collections owner of a portfolio of large, complex groups of White Glove, Credit Managed accounts with special handling requirements and account reconciliations.
• Determine and document reasons for overdue payments - obtain payment commitments
• Record information about financial status of customer and status of collection efforts.
• A clear understanding of invoices for goods and/or services rendered for a global customer base and review with customers as needed
• Review disputes for action, assist and follow-up on disputed invoices to resolve Customer queries efficiently.
• Monitor incoming payments and liaise with Shared Services for timely cash applications and account reconciliations.
• Liaise with Key stakeholders such as Sales Team to coordinate efforts in resolving customer issues related to invoicing and/or receivables
• Identify and escalate potential problems related to the financial status of a customer/group to necessary teams
• Identify negative changes in customer payment behavior and alert management accordingly.
• Recognize the balance required between effective collections and maintaining a positive customer experience.
• Responds promptly to customer needs; responds to requests for service and assistance; meets commitments.
• Exercises and applies judgment and common sense understanding to carry out instructions furnished in writing, oral or diagram form.
• Liaise with credit professionals to identify risk within the portfolio and exercise the need to prioritize/maximize collections in these areas

PERSON SPECIFICATION (BACKGROUND AND SKILLS):

• Proven work experience of up to 5 years in an Accounts Receivable, Collections and/or Credit Control experience. 
• Bachelor's degree in Finance, Accounting, or Business Administration preferred
• Consideration also given to experience in Credit, Financial Operations, or Customer Service.
• Must be proficient in Microsoft Office – specifically Excel and Word.
• Must be able to work in a fast-paced, multi-cultural environment with sensitive time frames.
• Must be able to meet and or exceed operational requirements for response to inquiries and request for documentation.
• Must be able to work individually and as a team in a goal-oriented setting.
• Good negotiation skills.
• Must be able to work with standard office equipment including but not limited to copiers, scanning equipment.
• Must be self-motivated and have excellent time management skills.
• Must have excellent verbal and written communication skills with a strong sense of Customer Service.
• Must have very good organizational skills.
• Transportation, Energy, or Commodities industry experience preferred, but not required.
• Multi Language skills desired but not required

*Accounting / Financial Services jobs in south africa

*Exposure Control Advisor - JHB in Johannesburg