External Sales Representative

Requirements

Communication

• Represent the company in all forms of communication,
  maintaining good working relationships and networks with internal and external
  stakeholders, external suppliers, and clients.
  
• Respond to and follow up on all enquiries by email,
  telephone and personal visits as required.
  
• Responsibility for building and maintaining positive
  relationships with internal and external stakeholders.
  
• Demonstrate a strong customer service focus and quality
  communication and output in all interactions with key stakeholders and external
  contacts
  
• All query requests are responded to within 24 hours.
  
• Communications with all stakeholders are professional.
  
• Management feedback
  
• All internal and external reports are accurate and delivered
  by the deadline
  

Increase Sales and Revenue

• Effective contact sessions with decision -makers that
  positively influence the customer’s relationship with the client.
  
• Communicating effectively about the status of enquiries and
  orders to customers.
  
• Communication with management regarding flash sales, lost
  orders and stock issues.
  
• Calling on dormant or quiet customers
  
• Calling on customer base and managing allocated area.
  
• Fulfil agreed call frequencies.
  
• Effective and professional customer contact, extracting the
  needs of the customer.
  
• Honoring commitments made to customers.
  
• Ethical behaviour in all dealings.
  
• Polite and professional language use.
  
• Adhere to the line of command for instructions and disputes.
  

Customer Service

• Have a competent knowledge of the client product range.
  
• Displaying technical, design and problem -solving ability.
  
• Managing customer needs to stock, required deliveries and
  pricing.
  
• Using system driven sales, and CRM programs effectively.
  
• Effective communication between customers, management, and
  internal sales staff.
  
• Proactive support of the client's stock management
  initiatives.
  
• Achieve agreed sales objectives.
  

General and Administration

• Assist with the client breakdown service.
  
• Assist during Stock takes.
  
• Call & Customer records should be accurate, neat and
  legible.
  
• Workstation, company car and catalogues in neat and tidy
  order.
  
• Perform allocated administrative tasks.
  
• Record and accurately update customer contact details on the
  system.
  
• Safeguard the petrol card completing fuel log and control
  sheets.
  

Minimum qualifications required:

• National Certificate NQF Level 4 / Grade 12
  
• Relevant university degree/diploma
  

Minimum experience and competency requirements:

• A minimum of three (3) to five (5) years of relevant
  experience in a sales environment
  
• Demonstrated ability to meet sales objectives.
  
• Thorough understanding of the industry and industry trends
  
• Familiarity with marketing strategies and consumer
  psychology
  
• Ability and willingness to travel for trade shows,
  demonstrations and client meetings.
  
• Familiarity with system/ process documentation
  
• Expert proficiency with Microsoft Office
  
• Strong verbal and written communication skills
  
• Exceptional organisational skills and impeccable attention
  to detail.
  
• A high degree of professionalism in dealing with diverse
  groups of people, senior executives, and staff.
  
• Expert in time management with the ability to react with
  appropriate levels of urgency.
  
• Ability to complete many tasks and projects with little or
  no guidance.
  
• Working knowledge of business management