Flexi (Generalist) Booking Agent

LekkeSlaap is South Africa’s leading accommodation booking app, known for its user-friendliness, exceptional customer experience, and extensive local accommodation options. Owned by Tripco, a travel technology company based in Cape Town, LekkeSlaap is committed to innovation, best-in-class customer service and setting new standards in travel technology.

We’re looking for a dynamic and adaptable Flexi Agent to join the team! This role is perfect for someone who thrives in a fast-paced environment, enjoys problem-solving, and is eager to support multiple operational teams. The ideal candidate is enthusiastic, tech-savvy, and detail-oriented, with a solution-focused mindset and the ability to work both independently and collaboratively.

Expect a dynamic environment where quick thinking, adaptability, and strong communication skills are key to delivering seamless experiences. If you're proactive, excited by new challenges, and a quick learner, this is the opportunity for you.

Responsibilities

• Operational Support: Provide assistance to operational teams, including Property Support & Onboarding, Sales, and Booking Teams, ensuring smooth daily operations.
• Booking Assistance: Manage incoming booking requests and accurately process reservations across various platforms.
• Customer Service: Deliver prompt, professional, and empathetic support to guests and property owners, addressing inquiries and concerns efficiently.
• Customer communication: Communicate clearly and respectfully with customers via phone and email, ensuring the highest standard of service.
• Administrative Support: Maintain accurate records of all customer interactions, booking details, and feedback to facilitate seamless operations. Manage multiple tasks and projects with keen attention to detail.
• Problem Resolution: Resolve booking discrepancies and other issues promptly, providing solutions to ensure customer satisfaction.
• Product Knowledge: Stay informed about LekkeSlaap’s offerings, policies, and the accommodation industry, delivering accurate information to customers. Continuously update knowledge of company policies, procedures, and software.
• Internal Communication & Relationships: Collaborate effectively with team members and stakeholders to ensure timely completion of projects, fostering positive relationships through teamwork and a proactive attitude.
• Demonstrate Adaptability: Embrace new responsibilities as needed, showing flexibility and initiative in your role, and adapt to various shifts, including weekends and public holidays, to meet the needs of the business.

• Experience in a customer service or booking-related role is preferred.
• Fluency in Afrikaans and English (both spoken and written).
• Excellent communication skills with a focus on customer satisfaction.
• Proficient in using office computer systems and booking software.
• Strong organisational skills and attention to detail.
• Ability to effectively manage multiple tasks in a fast-paced environment.
• A solution-oriented mindset with strong problem-solving abilities.
• Flexible availability to work varied shifts, including weekends and public holidays.
• Ability to work independently and as part of a team.
• Proactive approach to learning and staying updated on products, tech tools and industry knowledge.
• Reliable transportation is necessary for commuting to the office.

Shift Schedule

• Flexi Agents are required to work varying shifts as needed by the business, including weekdays and weekends, once a month, depending on your shift schedule.
• Agents must demonstrate flexibility to adapt to the shift requirements that may change seasonally.
• Agents may be required to work on select public holidays if they fall within your shift rotation.
• Weekend and holiday shifts will be compensated accordingly.

• Modern offices based at the V&A Waterfront

• Travel vouchers and exclusive discounts
• FeelBetterFast: Employer-funded pharmacy visits
• Pension fund contributions
• Generous leave package
• Additional half-day off every month
• Monthly team events and more!