Floor Merchandiser (H14/FM/3)

Job Purpose

To ensure that all store shelves, displays, and promotional areas are fully stocked, neatly arranged, and visually appealing in accordance with Pick n Pay’s merchandising and hygiene standards. The Floor Merchandiser contributes to increased sales and customer satisfaction by maintaining accurate pricing, product availability, and a clean, well-organized store floor.

Key Performance Areas (KPAs)

• Merchandising and Display Management
• Stock Rotation and Replenishment
• Pricing and Promotional Accuracy
• Customer Service and Assistance
• Store Appearance, Cleanliness, and Safety
• Teamwork, Communication, and Compliance

Key Responsibilities

Merchandising and Display Management

• Merchandise products according to store planograms and promotional layouts.
• Ensure shelves, bins, and displays are neatly arranged and fully stocked at all times.
• Maintain high standards of visual presentation across all departments.
• Assist in setting up promotional and seasonal displays in coordination with management.
• Ensure correct facings and uniform alignment of products on shelves.
• Follow Pick n Pay’s merchandising standards for height, spacing, and signage.

Stock Rotation and Replenishment

• Monitor product expiry dates and apply the FIFO (First-In-First-Out) principle.
• Remove expired, damaged, or unsellable products immediately.
• Refill shelves and promotional bins throughout the day to maintain availability.
• Report low stock levels or shortages to the Supervisor or Receiving team.
• Assist in unpacking and transferring stock from storerooms to the sales floor.
• Support accurate stock counts and participate in departmental stock-takes.

Pricing and Promotional Accuracy

• Ensure all products are correctly priced and shelf labels are up to date.
• Replace outdated or missing price tickets promptly.
• Verify promotional prices and signage before trading begins.
• Assist with implementing markdowns, clearance items, and new pricing updates.
• Report pricing or barcode discrepancies to the Floor Supervisor.

Customer Service and Assistance

• Provide friendly, professional assistance to customers on the sales floor.
• Guide customers to locate products or suggest alternatives when items are out of stock.
• Maintain a helpful and approachable attitude at all times.
• Escalate unresolved customer queries to the relevant Supervisor or Manager.
• Promote new or seasonal products when interacting with customers.

Store Appearance, Cleanliness, and Safety

• Maintain cleanliness in aisles, shelves, and promotional areas.
• Remove empty cartons, pallets, or waste immediately after restocking.
• Ensure trolleys, ladders, and equipment are used safely and stored correctly.
• Report spillages, hazards, or maintenance issues to the Supervisor.
• Follow all housekeeping, hygiene, and store presentation guidelines.
• Ensure aisles remain clear and accessible to customers and staff.

Teamwork, Communication, and Compliance

• Work collaboratively with colleagues, supervisors, and other departments.
• Attend daily team briefings and follow instructions from the Floor Manager.
• Report stock issues, customer complaints, or operational challenges promptly.
• Adhere to all company policies, procedures, and safety regulations.
• Support training and cross-departmental tasks when required.
• Uphold Pick n Pay’s values and brand image at all times.

Performance Indicators

• Shelf availability and stock presentation standards
• Accuracy of pricing and promotional displays
• Compliance with merchandising planograms
• Reduction in stock losses and expired products
• Customer satisfaction and positive feedback
• Cleanliness, orderliness, and safety of store areas
• Adherence to Pick n Pay operational and compliance standards

Health, Safety & Compliance

• Comply with the Occupational Health and Safety Act, 85 of 1993
• Follow all health, safety, and hygiene protocols on the store floor
• Report hazards, injuries, or unsafe conditions immediately
• Use equipment and ladders safely and responsibly
• Participate in safety briefings and training sessions
• Ensure compliance with PPE requirements when necessary
• Promote a safe, clean, and hazard-free work environment

Minimum Requirements

• Education: General education (approximately Grade 10–12 / NQF Level 2–4) or equivalent level of literacy and numeracy required to perform the role
• Experience: Previous experience in a retail or merchandising environment required to perform the core functions of the role
• Physical Requirements: Ability to safely lift, move, and handle stock in line with operational requirements
• Work Conditions: Ability to perform physical tasks, including prolonged standing and manual handling of stock
• Availability: Willingness and availability to work shifts, including weekends and public holidays, in line with retail trading requirements
• Basic understanding of stock control, product rotation, and merchandising practices
• Understanding of Pick n Pay merchandising standards

Skills and Competencies

• Ability to communicate effectively in a work environment
• Attention to detail in maintaining visual merchandising and presentation standards
• Ability to work accurately and efficiently in a fast-paced retail environment
• Basic numeracy skills relevant to stock handling and product identification
• Ability to work collaboratively across departments
• Time management and ability to prioritise and manage multiple tasks
• Basic understanding of merchandising principles (training provided where required)
• Customer-focused approach in supporting store operations
• Ability to follow instructions and adhere to operational processes

Behavioural Attributes (Work-Related)

• Shows a positive and professional attitude in the workplace
• Reliable and on time for work
• Maintains a neat and appropriate personal appearance
• Works well with team members and supports other departments
• Honest and responsible when handling stock and company resources
• Takes care in maintaining operational and merchandising standards
• Works in line with company values (Integrity, Accountability, Care)

Employment Equity Statement

We are committed to fair employment practices and the principles of Employment Equity. Preference may be given to suitably qualified candidates in line with the company’s Employment Equity Plan.