Floor Merchandiser (H14/FM/9)

Job Purpose

To ensure that all store shelves, displays, and promotional areas are fully stocked, neatly arranged, and visually appealing in accordance with Pick n Pay’s merchandising and hygiene standards. The Floor Merchandiser contributes to increased sales and customer satisfaction by maintaining accurate pricing, product availability, and a clean, well-organized store floor.

Key Performance Areas (KPAs)

• Merchandising and Display Management
• Stock Rotation and Replenishment
• Pricing and Promotional Accuracy
• Customer Service and Assistance
• Store Appearance, Cleanliness, and Safety
• Teamwork, Communication, and Compliance

Key Responsibilities

Merchandising and Display Management

• Merchandise products according to store planograms and promotional layouts.
• Ensure shelves, bins, and displays are neatly arranged and fully stocked at all times.
• Maintain high standards of visual presentation across all departments.
• Assist in setting up promotional and seasonal displays in coordination with management.
• Ensure correct facings and uniform alignment of products on shelves.
• Follow Pick n Pay’s merchandising standards for height, spacing, and signage.

Stock Rotation and Replenishment

• Monitor product expiry dates and apply the FIFO (First-In-First-Out) principle.
• Remove expired, damaged, or unsellable products immediately.
• Refill shelves and promotional bins throughout the day to maintain availability.
• Report low stock levels or shortages to the Supervisor or Receiving team.
• Assist in unpacking and transferring stock from storerooms to the sales floor.
• Support accurate stock counts and participate in departmental stock-takes.

Pricing and Promotional Accuracy

• Ensure all products are correctly priced and shelf labels are up to date.
• Replace outdated or missing price tickets promptly.
• Verify promotional prices and signage before trading begins.
• Assist with implementing markdowns, clearance items, and new pricing updates.
• Report pricing or barcode discrepancies to the Floor Supervisor.

Customer Service and Assistance

• Provide friendly, professional assistance to customers on the sales floor.
• Guide customers to locate products or suggest alternatives when items are out of stock.
• Maintain a helpful and approachable attitude at all times.
• Escalate unresolved customer queries to the relevant Supervisor or Manager.
• Promote new or seasonal products when interacting with customers.

Store Appearance, Cleanliness, and Safety

• Maintain cleanliness in aisles, shelves, and promotional areas.
• Remove empty cartons, pallets, or waste immediately after restocking.
• Ensure trolleys, ladders, and equipment are used safely and stored correctly.
• Report spillages, hazards, or maintenance issues to the Supervisor.
• Follow all housekeeping, hygiene, and store presentation guidelines.
• Ensure aisles remain clear and accessible to customers and staff.

Teamwork, Communication, and Compliance

• Work collaboratively with colleagues, supervisors, and other departments.
• Attend daily team briefings and follow instructions from the Floor Manager.
• Report stock issues, customer complaints, or operational challenges promptly.
• Adhere to all company policies, procedures, and safety regulations.
• Support training and cross-departmental tasks when required.
• Uphold Pick n Pay’s values and brand image at all times.

Performance Indicators

• Shelf availability and stock presentation standards
• Accuracy of pricing and promotional displays
• Compliance with merchandising planograms
• Reduction in stock losses and expired products
• Customer satisfaction and positive feedback
• Cleanliness, orderliness, and safety of store areas
• Adherence to Pick n Pay operational and compliance standards

Health, Safety & Compliance

• Comply with the Occupational Health and Safety Act, 85 of 1993
• Follow all health, safety, and hygiene protocols on the store floor
• Report hazards, injuries, or unsafe conditions immediately
• Use equipment and ladders safely and responsibly
• Participate in safety briefings and training sessions
• Ensure compliance with PPE requirements when necessary
• Promote a safe, clean, and hazard-free work environment

Minimum Requirements

• Education: General education (approximately Grade 10–12 / NQF Level 2–4) or equivalent level of literacy and numeracy required to perform the role
• Experience: Previous experience in a retail or merchandising environment required to perform the core functions of the role
• Physical Requirements: Ability to safely lift, move, and handle stock in line with operational requirements
• Work Conditions: Ability to perform physical tasks, including prolonged standing and manual handling of stock
• Availability: Willingness and availability to work shifts, including weekends and public holidays, in line with retail trading requirements
• Basic understanding of stock control, product rotation, and merchandising practices
• Understanding of Pick n Pay merchandising standards

Skills and Competencies

• Ability to communicate effectively in a work environment
• Attention to detail in maintaining visual merchandising and presentation standards
• Ability to work accurately and efficiently in a fast-paced retail environment
• Basic numeracy skills relevant to stock handling and product identification
• Ability to work collaboratively across departments
• Time management and ability to prioritise and manage multiple tasks
• Basic understanding of merchandising principles (training provided where required)
• Customer-focused approach in supporting store operations
• Ability to follow instructions and adhere to operational processes

Behavioural Attributes (Work-Related)

• Shows a positive and professional attitude in the workplace
• Reliable and on time for work
• Maintains a neat and appropriate personal appearance
• Works well with team members and supports other departments
• Honest and responsible when handling stock and company resources
• Takes care in maintaining operational and merchandising standards
• Works in line with company values (Integrity, Accountability, Care)