FOH / Back Up Therapist

Front of House / Back-Up Therapist | Luxury Lodge | Kruger National Park

Kendrick Recruitment is currently seeking a professional and service-driven Front of House / Back-Up Therapist for a luxury lodge in the Kruger National Park. This is a unique dual-role opportunity suited to a well-presented hospitality professional with strong guest service skills and a recognised therapy qualification.

Package & Benefits

Salary: Negotiable depending on experience

Location: Kruger National Park

Live-in position

Key Responsibilities

Front of House Duties

Welcome guests warmly and professionally, ensuring an exceptional first impression

Manage spa reception operations including check-ins, bookings, enquiries, and scheduling

Provide accurate information on treatments, services, availability, and pricing

Handle guest communication via telephone, email, and in-person interactions

Process guest payments and maintain accurate billing records

Maintain a clean, organised, and welcoming reception area

Coordinate with therapists and spa team to ensure smooth daily operations

Monitor appointment flow to ensure efficient scheduling and guest satisfaction

Maintain accurate guest records, preferences, and treatment history

Therapist Duties

Provide therapeutic treatments when required, maintaining high service standards

Deliver treatments according to spa protocols and guest needs

Offer aftercare advice and recommend suitable home-care products

Support guest satisfaction through proactive service and engagement

Promote spa services and support upselling where appropriate

Minimum Requirements

Grade 12 (Matric)

Somatology qualification or equivalent (ITEC / SAAHSP / CIDESCO advantageous)

Minimum 2–3 years’ experience as a Beauty Therapist

Front-of-house or reception experience advantageous

Excellent communication and interpersonal skills

Strong organisational and multitasking abilities

Professional, well-presented, and guest-focused approach

Ability to work under pressure in a fast-paced environment

Strong attention to detail and high service standards

This is a fantastic opportunity for a hospitality professional to combine guest-facing reception duties with spa therapy expertise, contributing to exceptional guest experiences in a luxury lodge setting.