Foreign Exchange Teller

·         Servicing customers with
holiday or business-related travel requirements in line with company procedures

·         Process transactions on companies
point of sale system whilst up selling and cross selling company product,
service and digital channel offerings.

·         Always provide excellent
customer service to ensure customer retention, promoting the company as a
trusted brand in the industry.

·         Attend to customer
queries promptly and perform the relevant escalations where required until
resolved.

·         Remain up to date with
office administration & general housekeeping

·         Cash management
disciplines, including the daily reconciliation, balancing, control and
accountability of all value, as detailed in the operating procedures, policies,
employment contract or amendments communicated from time to time

·         Risk management and
security protocols

·         Ensure all cash is
accounted for, stocked into the point-of-sale system and always secured in the
safe before leaving the branch

·         Ensure all daily rates,
or as and when updates are deployed, have updated correctly according to the
new rate sheets and that the rate boards are on and displaying the correct
rates

·         Adherence to branch
opening, closing and End of Day procedures as per the operating procedures

·         Ensure all registers are
up to date and completed in full daily before leaving the branch

·         Verify and ensure that
all customer information and documentation is protected and always secured,
whether physical documentation or in a digital form and only used for the
purpose intended as per company policy, terms and conditions or relevant
legislation, i.e. POPIA

·         Daily Tasks As per
Branch opening and closing check list.

·         All relevant registers
must be kept up to date daily

·         Identify and requesting
of own training needs.

Requirements

·         Grade
12

·         Minimum
2 years relevant experience

·         Sound
computer skills

·         Customer
service orientated

·         Flexibility in working
hours and days

·         Must be willing to work
between the two Port Elizabeth branches if needed

​