Foreign Exchange Teller

• Servicing customers with
  holiday or business-related travel requirements in line with company procedures
  
• Process transactions on companies
  point of sale system whilst up selling and cross selling company product,
  service and digital channel offerings.
  
• Always provide excellent
  customer service to ensure customer retention, promoting the company as a
  trusted brand in the industry.
  
• Attend to customer
  queries promptly and perform the relevant escalations where required until
  resolved.
  
• Remain up to date with
  office administration & general housekeeping
  
• Cash management
  disciplines, including the daily reconciliation, balancing, control and
  accountability of all value, as detailed in the operating procedures, policies,
  employment contract or amendments communicated from time to time
  
• Risk management and
  security protocols
  
• Ensure all cash is
  accounted for, stocked into the point-of-sale system and always secured in the
  safe before leaving the branch
  
• Ensure all daily rates,
  or as and when updates are deployed, have updated correctly according to the
  new rate sheets and that the rate boards are on and displaying the correct
  rates
  
• Adherence to branch
  opening, closing and End of Day procedures as per the operating procedures
  
• Ensure all registers are
  up to date and completed in full daily before leaving the branch
  
• Verify and ensure that
  all customer information and documentation is protected and always secured,
  whether physical documentation or in a digital form and only used for the
  purpose intended as per company policy, terms and conditions or relevant
  legislation, i.e. POPIA
  
• Daily Tasks As per
  Branch opening and closing check list.
  
• All relevant registers
  must be kept up to date daily
  
• Identify and requesting
  of own training needs.
  

Requirements

• Grade
  12
  
• Minimum
  2 years relevant experience
  
• Sound
  computer skills
  
• Customer
  service orientated
  
• Flexibility in working
  hours and days
  

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