Franchise Service Consultant (Hybrid)

Key Responsibilities

1. Store and Franchise Compliance
   

• Conduct bi-monthly store visits to assess and ensure compliance with brand standards, completing a site visit report after each visit.
  

• Roll out and maintain Point-of-Sale (POS) systems, ensuring franchisees adhere to operational procedures.
  

• Monitor ICU stores for performance improvement, supporting efforts to increase revenue and meet compliance.
  

2. Reporting and Data Analysis
   

• Provide data-driven insights on store performance, product movement, and profitability trends to the Operations Manager.
  

• Conduct compliance audits to identify growth opportunities, reporting critical incidents, franchise issues, and sales performance.
  

• Log calls with the external IT service provider for system issues and follow up on resolutions.
  

3. Training and Development
   

• Conduct regular training sessions for franchisees to ensure consistent operational standards and process compliance.
  

• Organize and facilitate training events, including ACDC Express league management, supporting continuous learning.
  

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  Provide on-site training as needed, reinforcing standardized procedures across all locations.
  

  
  

4. Stock Management
   

• Manage and monitor stock levels at franchise locations, focusing on top product categories and stock availability.
  

• Attend biannual stock takes and address back orders and obsolete inventory, working to optimize inventory turnover.
  

• Implement upselling strategies by promoting interlinked products to franchisees, supporting basket value growth.
  

5. Client Relationship Management
   

• Provide ongoing franchise support, including conflict resolution and assistance with IT equipment and management accounts.
  

• Assist franchisees with recruitment, business training, and succession planning, fostering strong and sustainable store management.
  

• Conduct field reports on franchise interactions, documenting insights and tracking service quality.
  

6. Effective Teamwork and Self-Management
   

• Manage personal priorities to ensure all deliverables are completed on time and with high quality.
  

• Collaborate with other team members, following directions from the Operations Manager and General Manager to achieve shared goals.
  

• Exemplify company values in decision-making, problem-solving, and customer interactions, fostering a supportive work environment.
  

7. Process Improvement and Compliance Monitoring
   

• Identify opportunities to improve store processes and provide feedback to franchisees on achieving operational excellence.
  

• Monitor compliance with health and safety regulations, supporting a safe and productive work environment across franchises.
  

8. Franchisee and Supplier Communication
   

• Maintain open communication with franchisees and suppliers, addressing inquiries, clarifying standards, and providing operational guidance.
  

• Conduct scheduled check-ins with franchisees to monitor service satisfaction and ensure alignment with brand goals.
  

9. Operational Efficiency and Quality Control
   

• Document store quality control and operational data, ensuring that all procedures meet ACDC Express standards.
  

• Implement quality control measures and communicate changes to franchisees, supporting consistent service delivery.
  

10. Conflict Resolution and Support
    

• Address and resolve franchisee concerns promptly, providing solutions that align with company policies and enhance client relationships.
  

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  Escalate unresolved issues to management and collaborate on resolution
  
  strategies to maintain franchisee satisfaction.
  

  
  

Requirements

Proven experience as a field or service consultant

Experience in customer service

Knowledge of business process and functions

Strong analytical abilit​y

Valid drivers license

Own road worthy vehicle

Benefits