Front Desk Co -Ordinator

Key Responsibilities:

• Welcome clients warmly, creating a professional and friendly first
  impression.
  
• Manage appointment bookings, confirmations, and cancellations
  using the salon’s scheduling system.
  
• Handle incoming calls, emails, and walk -in enquiries in a
  courteous and efficient manner.
  
• Process payments, maintain accurate till records, and manage daily
  cash -up procedures.
  
• Ensure the front desk and reception area are tidy, organised, and
  stocked with promotional materials.
  
• Support marketing initiatives such as promoting treatments,
  products, and salon specials.
  
• Assist with stock control, including product sales and retail
  inventory management.
  
• Provide administrative support to salon management, including
  staff scheduling and reporting when required.
  
• Address client complaints or concerns professionally, escalating
  issues to management when needed.
  
• Build strong client relationships to encourage repeat business and
  referrals.
  
  

Requirements

• Previous
  experience in a reception, administrative, or front -of -house role (beauty, spa,
  or hospitality industry advantageous).
  
• Strong
  communication and interpersonal skills.
  
• Excellent
  organisational skills with attention to detail.
  
• Ability to
  multitask and work effectively under pressure.
  
• Computer
  literacy (appointment booking systems, MS Office, or similar software).
  
• Professional,
  well -groomed appearance in line with salon standards.
  
• Passion for
  customer service and the beauty industry.