Front of House Trainer (Food & Beverage Trainer)

ole Overview
We are seeking a skilled and experienced Front of House Trainer who specialises in service training within the hospitality industry. This role is ideal for a strong Food & Beverage Manager or hospitality professional who is passionate about developing teams and elevating service standards.
The successful candidate will be responsible for training and upskilling front of house staff, with a focus on waiter service, customer experience, and overall service excellence. You will play a key role in ensuring consistent, high -quality guest interactions across operations.
______________
Key Responsibilities
• Deliver structured training programs for front of house staff (waiters, hosts, and service teams)
• Provide hands -on coaching in customer service, upselling, and service etiquette
• Train staff on service standards, procedures, and best practices
• Assess staff performance and identify training needs
• Develop training materials and standard operating procedures (SOPs)
• Support management teams in improving service delivery and guest satisfaction
• Conduct on -site training sessions and workshops across various locations
• Monitor and maintain consistency in service standards

Minimum Requirements

• Minimum 2 years’ experience in the hospitality industry

• Proven background in a Food & Beverage Manager or similar leadership role

• Strong knowledge of restaurant or hotel front of house operations

• Valid driver’s license and own reliable vehicle (essential)

• Must be based in Cape Town

• Well -presented, professional, and highly articulate

• Strong attention to detail and a passion for service excellence

______________

Key Competencies

• Excellent communication and interpersonal skills

• Strong training and coaching ability

• Leadership and team development skills

• High level of organisation and time management

• Ability to work independently and across multiple sites

• Customer -focused mindset

Provident Fund after 1 year of service.