Front Office Administrator

Acting as the primary point of contact for an established professional membership body, this role is critical for driving seamless member engagement and executing cross -functional operational workflows. It offers a structured administrative professional the opportunity to take ownership of multi -channel stakeholder communication, executive governance support, and end -to -end office administration within a stable, long -term environment.

Key Responsibilities

• Stakeholder Experience: Manage front office and switchboard operations, ensuring consistent, professional triage and tracked resolution of all member and external stakeholder queries.
  

• Communication Coordination: Design, coordinate, and distribute bulk email communications while maintaining accurate, segmented membership mailing lists to ensure timely and aligned digital updates across websites and social media platforms.
  

• Newsletter & Content Management: Spearhead the end -to -end newsletter assembly by gathering multi -departmental inputs, tracking contributor deadlines, managing external production vendors, and verifying final draft accuracy.
  

• Committee Secretariat Duties: Provide comprehensive administrative support to the Marketing Committee by scheduling sessions, drafting agendas, taking precise minutes, tracking critical deliverables, and organizing historical documentation.
  

• Governance & Executive Support: Assist the Chief Executive Officer and Operations Manager with structured governance tasks, including preparing highly accurate Board packs, maintaining secure institutional records, and auditing compliance deadlines.
  

• Advertising & Procurement Admin: Direct advertising booking schedules, verify copy approvals, monitor placement deadlines, and track performance records.
  

• Office Infrastructure Oversight: Supervise daily office supply levels, maintain robust document control filing systems, and coordinate third -party infrastructure vendors such as cleaning and IT support teams.
  

Requirements

• Substantive Experience: A minimum of 8–10 years of verified experience spanning administrative coordination, high -level client engagement, and front office management.
  

• Process Execution: Proven capability to independently prioritize workloads, manage strict institutional deadlines, and execute follow -through across multiple departments.
  

• Communication Stature: Exceptional written and verbal communication skills, demonstrating the composure and maturity required to interface with senior industry delegates.
  

Required Software Skills

• Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
  

• Digital Bulk Email Communication Tools
  

• Basic Website and Content Management Systems (CMS)
  

Benefits & Culture

• A highly stable, process -driven, and supportive working environment optimized for long -term career continuity.
  

• Opportunities to work independently with localized operational autonomy and clear lines of individual accountability.
  

• Direct immersion within a leading regional industry body, fostering professional growth alongside senior executive leaders.
  

Work Type & Location

• Work Type: On -site
  

• Location: Midrand, Gauteng
  

• Full -time (Monday - Friday, 7h30 am - 4 pm)