Front Office & Spa Manager

• Oversee all front office operations, including reception, reservations, guest check -ins/check -outs, and concierge services
  
• Ensure exceptional guest service standards are consistently maintained
  
• Handle guest enquiries, requests, and complaints professionally and efficiently
  
• Manage room allocations and occupancy optimisation
  
• Supervise and train front office staff to uphold service excellence
  
• Monitor front office systems, reporting, and administrative processes
  
• Ensure smooth communication between departments to enhance the guest experience
  
  

• Oversee daily spa operations, ensuring exceptional guest satisfaction
  
• Manage spa bookings, therapist scheduling, and treatment room allocations
  
• Ensure spa treatments and services meet luxury hospitality standards
  
• Maintain cleanliness, presentation, and ambiance of spa facilities
  
• Monitor product inventory, ordering, and stock control
  
• Drive spa revenue through promotions, upselling, and package offerings
  
• Ensure compliance with health, safety, and hygiene standards
  

• Lead, motivate, and develop both front office and spa teams
  
• Conduct performance management and staff training
  
• Prepare operational reports and analyse performance metrics
  
• Manage departmental budgets and cost controls
  
• Assist in implementing strategies to improve service delivery and profitability
  

Requirements

• Diploma or Degree in Hospitality Management, Tourism, Wellness Management, or related field
  
• Minimum 3–5 years’ experience in a similar management role within luxury hospitality
  
• Proven experience managing front office operations
  
• Spa management experience within a hospitality environment advantageous
  
• Strong leadership and people management skills
  
• Excellent communication and interpersonal abilities
  
• Proficiency in hospitality management systems and reservation platforms
  
• Strong organisational and problem -solving skills
  
• Professional presentation and a guest -centric mindset
  
• Ability to work flexible hours, including weekends and public holidays
  

• Exceptional guest service orientation
  
• Leadership and team development
  
• Operational efficiency
  
• Attention to detail
  
• Revenue management awareness
  
• High emotional intelligence
  
• Ability to perform under pressure
  

Benefits