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Kendrick Recruitment is seeking an experienced Front Office Manager to join a luxury boutique hotel in Ballito. This role is ideal for a professional with strong leadership skills and a passion for delivering exceptional guest experiences.
Key Responsibilities:
Oversee all front office operations, including reception, guest services, and reservations.
Lead, train, and mentor front office staff to ensure high standards of service.
Manage guest enquiries, complaints, and special requests professionally and efficiently.
Monitor daily operations, including reporting, scheduling, and staff performance.
Collaborate with other departments to ensure a seamless guest experience.
Requirements:
Proven experience as a Front Office Manager or similar role within luxury hospitality.
Strong leadership, organisational, and communication skills.
Professional, reliable, and guest\-focused.
Ability to work under pressure and maintain high service standards.
Proficient in front office systems and reservation management.
This is an excellent opportunity for a dedicated hospitality professional to lead a dynamic front office team within a prestigious boutique hotel.
