Front Office Manager

Overview

My Client a well known and popular De Luxe Hotel and connference Venue in Mpumalanga is recruiting for a Front Office / Reception Manager.

Remuneration:

• Competitive Salary Negotiable based on experience
• Live Out position

Scope and General Purpose:

To take control of the Management and Operations of the Reception / Front Office Department, and to ensure that the standards as laid down by the Hotel policies and procedures are implemented & adhered to, in order to achieve the highest occupancy percentage at the best possible average room rate.

• To provide the best possible standard in service to all guests that is inline with the Hotel Policies and Procedures.
• Very Important note : Candidates applying for this position must be 100% familiar and literate on Opera ( Property Management System) , candidates without Opera experience will not be considered for this position.

Requirements

• Matric - grade 12 equivalent
• Recognised 3 year tertiary qualification in the Hospitality industry will be an advantage
• At least 2 year’s experience as an Assistant Front Office Manager in a similar 4 or 5 Star Hotel
• Exceptionally fluent in English
• High Level of computer literacy with emphasis on Opera ( PMS System- Essential) & Microsoft Office
• Well developed leadership, training and communication skills
• Good business acumen with competent financial understanding
• Well developed negotiation skills
• Well developed Administration and analytical skills & attention to detail
• Ability to create a strong team climate
• Ability to work shifts and occasional overtime
• Conversational ability in a third official South African language and / or a European language would be an advantage

Key Result Areas:

• To take operational responsibility for all aspects of Reservations, Reception, Concierge and Switchboard
• To scheduling team members to ensure the correct level of coverage
• Oversee and maintain departmental handover procedures
• Ensure strict control over all procedures involving cash, billing, room allocation and record keeping
• Assist the GM in reviewing departmental performance against the objectives set.
• To be involved in the selection of team members, training and performance management.
• Assist with maximizing of occupancy levels.
• Maintain a high standard of personal service with all customers, internal and external as well as public areas surpassing those as set out by The Hotel management Executive and owners.
• To manage & control daily revenues and to report any deviations, irregularities to revenue and VAT accruals to the Finance Manager and rectify accordingly.
  • To be fully aware of the trends in the industry and make suggestions for the improvement of the running of the Front Desk.

• Represent the department in management meetings.
• Assist with the formulation of the departmental standards and the running of the Front Of House Operations.

Reporting To: Ops manager