Front Office Supervisor

Our client is seeking an experienced and guest-focused Front Office Supervisor to support daily front office operations and ensure exceptional service delivery. This role requires a confident leader who can run shifts effectively, support the front office team, and uphold brand standards at all times.

Key Responsibilities

• Supervise and coordinate front office operations during assigned shifts
• Run shifts independently, ensuring smooth check-in, check-out, and guest service processes
• Provide a warm, professional, and consistent guest experience in line with brand standards
• Handle guest queries, complaints, and service recovery professionally and efficiently
• Support, guide, and motivate front office team members on shift
• Ensure accurate cash handling, billing, and administrative procedures
• Maintain excellent presentation standards at the front desk
• Liaise with other departments to ensure seamless guest experiences
• Adhere to hotel policies, procedures, and health & safety standards

Minimum Requirements

• Minimum of 3 years experience as a Hotel Receptionist at a reputable hotel or hospitality property
• Proven ability to run a front office shift confidently
• Strong guest service orientation with excellent problem-solving skills
• Excellent communication skills, both verbal and written
• Professional appearance and strong personal presentation
• Computer literate (PMS experience advantageous; OnQ training will be provided)
• Ability to work shifts, including weekends and public holidays
• Hospitality qualification not required, but advantageous

Skills & Competencies

• Leadership and team support skills
• Strong attention to detail
• Calm and professional under pressure
• Strong organisational and time-management abilities
• Guest-first mindset aligned with Hilton values