Frontline Cashier (H9/CASHIER/23)

Job Purpose

To provide efficient, friendly, and accurate checkout service to customers, ensuring all transactions are processed correctly while delivering exceptional service. The Frontline Cashier is responsible for handling cash, maintaining register accuracy, promoting customer satisfaction, and upholding Pick n Pay’s professional image at the point of sale.

Key Performance Areas (KPAs)

• Customer Service and Checkout Operations
• Cash Handling and Transaction Accuracy
• Product Scanning and Pricing Control
• Till Point Housekeeping and Presentation
• Compliance with Policies and Security Standards
• Teamwork and Communication

Key Responsibilities

Customer Service and Checkout Operations

• Greet every customer politely and process purchases efficiently.
• Scan items accurately, confirm prices, and ensure correct totals.
• Handle all payment methods including cash, cards, vouchers, and loyalty points.
• Pack customer purchases neatly and assist with bagging when required.
• Maintain a friendly, professional attitude at all times.
• Inform customers about promotions, loyalty programmes, and special offers.
• Handle customer queries or complaints with patience and refer unresolved issues to the Supervisor.

Cash Handling and Transaction Accuracy

• Balance cash float and till at the beginning and end of every shift.
• Process refunds, exchanges, and voids according to company procedures.
• Ensure accurate cashing-up, with no discrepancies.
• Safeguard cash, vouchers, and coupons in accordance with store policy.
• Immediately report any errors, shortfalls, or suspicious activity.
• Adhere strictly to Pick n Pay’s cash control and security procedures.

Product Scanning and Pricing Control

• Scan all products efficiently and verify prices match displayed shelf labels.
• Identify and report pricing errors or barcode issues to management.
• Apply discounts, promotions, or loyalty rewards correctly.
• Verify identification for age-restricted products (e.g. liquor, tobacco) per company policy.
• Ensure accurate weighing and pricing of fresh produce and bulk items.

Till Point Housekeeping and Presentation

• Keep checkout counters neat, clean, and organized.
• Maintain sufficient supplies of bags, till rolls, pens, and cleaning materials.
• Ensure that till counters are clear of unnecessary items.
• Follow store standards for hygiene and presentation.
• Sanitize work area regularly and maintain cleanliness throughout the shift.

Compliance with Policies and Security Standards

• Comply with Pick n Pay’s Standard Operating Procedures (SOPs), BCEA, and OHSA.
• Adhere to the store’s uniform, grooming, and PPE requirements.
• Report any suspicious transactions, counterfeit notes, or theft immediately.
• Follow procedures for cash drops, safe deposits, and void transactions.
• Maintain confidentiality and customer privacy at all times.

Teamwork and Communication

• Cooperate with colleagues and support the checkout team during busy trading hours.
• Communicate effectively with Supervisors, Cash Office, and Managers.
• Assist with opening or closing tills and float allocation as required.
• Attend daily briefings and comply with shift schedules.
• Provide support to other departments when required by management.

Performance Indicators

• Accuracy of transactions and cash handling
• Customer satisfaction and feedback
• Speed and efficiency at checkout points
• Compliance with cash control and security procedures
• Team contribution and punctuality
• Cleanliness and readiness of till points
• Adherence to Pick n Pay service and brand standards

Health, Safety & Compliance

• Comply with the Occupational Health and Safety Act, 85 of 1993.
• Maintain a safe, clean, and organized work environment.
• Ensure cables, boxes, and equipment are stored safely around checkout areas.
• Report any hazards, injuries, or safety incidents immediately.
• Participate in safety and hygiene awareness training.
• Uphold all Pick n Pay customer and employee safety regulations.

Minimum Requirements

• Location Requirement: Must currently reside in Upington or within a reasonable commuting distance to the store.
• Education: Grade 12 / NQF Level 4 qualification or equivalent.
• Experience: Minimum of 1 year’s experience in a cashier position within a retail environment.
• POS Knowledge: Able to operate or learn point-of-sale (POS) systems, barcode scanners, payment terminals, and related checkout equipment.
• Language Ability: Ability to communicate effectively in English and Afrikaans. Knowledge of an additional local language will be advantageous to support effective customer service.
• Customer Service Orientation: Experience assisting customers and resolving basic customer queries in a customer-facing role.
• Physical Requirements: Must be physically able to stand for extended periods and perform normal checkout duties associated with a retail environment.
• Work Schedule Flexibility: Must be willing and available to work weekends, public holidays, and peak trading periods in line with retail operational requirements.
• Legal Requirement: Must be eligible to work in South Africa.

Behavioural Attributes (Work-Related)

• Demonstrates a professional, friendly, and courteous approach when interacting with customers and colleagues.
• Delivers customer service in a helpful, respectful, and solution-focused manner.
• Demonstrates reliability, punctuality, and accountability in carrying out assigned duties.
• Maintains a professional appearance in accordance with company uniform, grooming, and hygiene standards.
• Works accurately, neatly, and pays attention to detail when preparing, serving, and presenting products.
• Demonstrates a high standard of personal hygiene and maintains a clean and organised work area at all times.
• Follows instructions, standard operating procedures, and food safety requirements consistently.
• Works effectively as part of a team and contributes positively to the achievement of departmental objectives.
• Demonstrates honesty, integrity, and accountability when handling products, equipment, and company resources.
• Remains calm, professional, and productive during busy trading periods and when dealing with customer queries or complaints.
• Demonstrates a willingness to learn, accept feedback, and continuously improve knowledge and skills.
• Demonstrates the organisation's values of Integrity, Accountability, and Care in all interactions with customers, colleagues, and stakeholders.

Employment Equity Statement

We are committed to fair employment practices and the principles of Employment Equity. Preference may be given to suitably qualified candidates in line with the company’s Employment Equity Plan.