General Manager

General Manager | Luxury Boutique Hotel |Robertson Wine Valley, Western Cape

Kendrick Recruitment is currently seeking an experienced General Manager for a luxury boutique hotel located in the picturesque Robertson Wine Valley. This is an exciting opportunity for a commercially minded hospitality professional with a passion for exceptional guest experiences, business development and operational excellence.

The Role

The successful candidate will be responsible for leading all aspects of the hotel's operations while driving occupancy, revenue and guest satisfaction. This role is ideal for a hands-on leader with a strong background in hospitality management, sales and marketing, and the ability to build lasting relationships within the tourism industry and local community.

Key Responsibilities

Hotel Operations

• Oversee the daily operations of the hotel
  


• Ensure exceptional guest experiences and consistently high service standards
  


• Manage front office, reservations, housekeeping, maintenance and food and beverage operations
  


• Monitor guest feedback and implement service improvements
  


• Ensure compliance with health, safety and hospitality regulations
  

Sales, Marketing & Business Development

• Develop and implement marketing strategies to increase occupancy and revenue
  


• Build and maintain strong relationships with travel agents, tour operators, DMCs, corporate clients and tourism partners
  


• Identify new business opportunities and revenue streams
  


• Manage and enhance the property's online presence and reputation
  


• Work alongside external marketing partners to promote the hotel
  


• Represent the property at networking events, trade shows and tourism functions
  


• Develop promotional campaigns and value-added packages
  


• Monitor market trends and competitor activity
  

Revenue Management

• Drive occupancy and revenue performance
  


• Implement effective pricing and yield management strategies
  


• Build and maintain a strong base of repeat leisure and corporate guests
  


• Maximise revenue across all departments
  

Leadership & Team Management

• Lead, mentor and develop a high-performing hospitality team
  


• Foster a positive, guest-focused working environment
  


• Conduct staff training and performance reviews
  


• Manage staff scheduling and productivity
  


• Promote effective communication across all departments
  

Financial Management

• Prepare and manage operational budgets
  


• Monitor financial performance and profitability
  


• Produce regular management reports
  


• Identify opportunities to improve efficiencies and reduce operational costs
  


• Work closely with ownership to achieve strategic business objectives
  

Requirements

• Minimum of 5 years' experience in a senior hospitality management role
  


• Previous experience as a General Manager, Hotel Manager, Lodge Manager or Operations Manager
  


• Strong sales, marketing and business development experience
  


• Proven ability to increase occupancy and revenue
  


• Experience working with travel agents, tour operators, DMCs and online travel platforms
  


• Strong understanding of revenue management and hotel distribution channels
  


• Excellent leadership and people management skills
  


• Strong financial and administrative management abilities
  


• Proficient in hotel reservation and property management systems
  


• Excellent communication, networking and relationship-building skills
  


• Valid driver's licence
  


• Relevant qualification in Hospitality Management, Business Management or a related field
  


• Willingness to work weekends and public holidays when operationally required
  

The Ideal Candidate

• Commercially minded with a proactive approach to business growth
  


• Passionate about delivering exceptional guest experiences
  


• Confident representing the property within the tourism and hospitality industry
  


• Strong understanding of digital marketing and social media
  


• Self-motivated, energetic and solutions-driven
  


• Able to work independently while maintaining excellent communication with ownership
  


• Highly organised with exceptional attention to detail and operational standards
  

This is an outstanding opportunity for an ambitious hospitality professional to take the lead at a luxury boutique hotel in one of the Western Cape's premier wine regions. Candidates who combine strong operational expertise with commercial acumen and a genuine passion for hospitality are encouraged to apply.