General Manager Operations (Gauteng & Durban)

• Execute effective planning, delegating, coordinating, staffing, organizing, and decision -making to attain profit targets while ensuring SLA compliance.
  
• Develop and implement strategic plans through studying technological and financial opportunities, presenting assumptions, and recommending objectives.
  
• Ensure realization of objectives through establishing plans, budgets, performance measurements, resource allocation, and continuous progress reviews.
  
• Coordinate procurement, production, field, and technical services policies and practices; align actions with corporate staff.
  
• Assign accountabilities, monitor performance, appraise job results, promote information sharing, and provide development opportunities.
  
• Build and uphold company image through collaboration with customers, community organizations, and employees, enforcing ethical business practices.
  
• Maintain quality service standards through establishing and enforcing organizational policies.
  
• Stay abreast of industry trends through seminars, workshops, professional publications, bench marking, and global best practices.
  
• Enhance staff effectiveness through recruitment, selection, orientation, training, coaching, and communication of company values and objectives.
  
• Manage staff performance through regular monitoring, coaching, support, and feedback.
  
• Manage employee relations and workplace conflicts, implementing corrective action aligned with company policies.
  
• Responsible for capacity building of subordinate managers.
  

Requirements

• NQF Level 7: Degree or Advanced Diploma
  
• Matric (Senior Certificate)
  

• Valid South African Driver’s License
  

• Minimum 5 Years Relevant Managerial Experience in the Services Industry
  Technical/Core Training
  
• Operations Management
  
• CRM
  
• Financial Management
  

• MS Word
  
• MS Excel
  
• MS PowerPoint
  
• MS Project
  
• MS Outlook
  

• Occupational Health & Safety Act
  
• ISO 9001 Quality Management Systems
  
• Risk Management Systems
  

• Initiative / Proactivity
  
• Deadline Driven & Highly Motivated
  
• Stress Tolerant
  

• Leadership
  
• Capacity Building
  
• Coaching
  
• Financial Planning & Strategy
  

• Analytical Skills
  
• Process Improvement
  
• Strategic Thinking
  
• Strategic Planning
  
• Interactive Reasoning
  

• Customer Focus & Quality Management
  
• Teamwork & Partnering
  
• Negotiation Skills
  
• Relationship Building
  
• Excellent Written & Oral Communication