General Manager - Retail Centre

• Identify key capex projects and ensure that they are correctly budgeted.
  
• Ensure capex projects are done within the budgeted period and cost
  

• Ensure accruals are raised as required monthly and at year end together with the Financial manager.
  
• Monthly forecasting including income projections tenant by tenant.
  
• Accurate income and expenditure forecasts to be done monthly including utilities to ensure budget or better net income is delivered.
  
• Full analysis and management of the utilities including management of any solar / generator recoveries in line with approved methodology and inputting strategies to improve recoveries on all utilities.
  
• Credit control and arrears management in line with targets set by Manco. Timeous action taken on defaulting tenants including the handing over of debt to attorneys for collection. Financial arrangements where required, to be negotiated with tenants and approved by Manco.
  
• Manage the collection of turnover rentals where applicable and ensure all turnover rental certificates are received as required in terms of the lease agreement.
  
• Check and sign off monthly petty cash.
  
• Ensure non-gla as well as Adhoc and advertising sales and agreements are managed, and revenue is raised as required as well as identifying non-gla opportunities to improve net income.
  

• Produce an annual budget in the format required by both stakeholders including an executive summary and in depth analysis of tenant income line by line.
  
• Manage income and expenditure according to business plan strategy and objectives and in line with audit policies.
  
• Analyze renewals based on turnover across portfolios as well as market rentals.
  
• Presentation including all required reports together with leasing strategy to Asset Management
  

• Oversee VAT submissions.
  
• Oversee tax submissions on management company.
  
• Manage and report irregular financial transactions to FIC and drive compliance thereof, being the compliance officer, keeping up to date with legislative change.
  
• Co-ordinate annual AGM of co-owners, together with discussion on financial statements.
  
• Ensure secretarial compliance of the company in conjunction with the Co-Owners.
  

• Ensure OHS training required for staff at the building is identified and channeled through GMS
  
• Ensure policies and procedures with regard to risk are implemented in conjunction with GMS
  
• Ensure OHS compliance in all areas of the building including court space.
  
• Ensure all incidents are reported timeously to insurers.
  
• Management of external contractors in terms of both SLA and OHS requirements.
  
• Implementation of and daily management of the preventative maintenance plan and general operational requirements with the Operations Manager.
  

• Lease negotiations and conclusion on both renewals and new lets.
  
• Accurate deal analysis information sheets to be compiled for approval and sign off as well as feasibilities on deals where applicable.
  
• Ensure all deals are correctly loaded on MRI and accurately recorded in line with the signed offer and/or Heads of Agreement.
  
• Manage outstanding leases documentation.
  
• Annual leasing strategy to be presented with budgets and continuously updated as the building changes.
  
• Prepare Feasibilities and spend to be conducted on leasing deals and/or projects in conjunction with Portfolio Manager.
  
• Ensure offers to lease and/or heads of agreements and/or lease agreements are correctly drafted and signed for on all tenancies.
  

• Ensure accurate monthly turnover report including analysis is provided and loaded on the system 
  
• Ensure car counts/foot traffic data is recorded, reported on and analyzed on a monthly basis.
  
• Ensure full compliance with the court space procedure by the relevant appointed contractor
  

• Ensure all KPI's and Job descriptions for each staff member is in place in conjunctions with GMS
  
• Conduct bi-annual reviews with all staff
  
• Identity training needs, succession planning opportunities and manage non-performance in conjunction with GMS
  
• Ensure the employment of team members in line with transformation goals and objectives and in conjunction with GMS
  

• Manage the Marketing company Responsible for the marketing of the shopping centre including overseeing the marketing strategy as presented and approved by Manco
  
• Ensure annual marketing budget and strategy is prepared, relevant to the centre and in line with leasing strategy for presentation with the annual budgets.
  
• Ensure marketing company achieve their set KPI’s and comply with the SLA in place.
  
• Ensure best use of marketing funds for the betterment of the building.
  

• Prepare management packs monthly, together with all the required reports at least 5 working days before the management meeting.
  
• Record of monthly minutes of management meetings to be included in monthly management packs.
  

Requirements

• 5 years of Property Management experience preferably within the retail sector.
  
• Appropriate people management experience is essential.
  
• Sound Financial and Marketing experience.
  
• Property Management Software (MRI) experience.
  
• A tertiary qualification, Diploma/Degree or equivalent.
  
• Certificate in Shopping Centre Management
  
• PPRA compliant
  
• Sound knowledge of the business environment, the relevant role players within the business and their key responsibilities and outcomes.
  
• Credit Management techniques.
  
• Financial Management Systems and Accounting principles is a prerequisite.
  
• International Financial Reporting Standards (MSCI).
  
• Administration, Operations & Business processes, Policies and Procedures.
  
• Service Level Agreements, Lease and Documentation Administration.
  
• Knowledge of Occupational Health & Safety Act and relevant legislation and regulations.
  
• Business and management principles -strategic planning, resource allocation, HR, leadership, Skills development and people coordination.
  
• Must have an in depth understanding of market trends.