General Manager (Security)

• Drive Operational Excellence: Drive initiatives that contribute to Operational Excellence, enhancing operational systems, processes, Process Improvement and policies to improve management reporting, information flow, client relations, and overall organizational planning
  
• Manage Regional Operations: Oversee and ensure that all cleaning operations in the region run smoothly, effectively, and efficiently. This includes managing the day-to-day tasks of cleaning teams, ensuring work is completed on time and up to the company’s standards.
  
• Lead Operational Teams: Manage team performance, resolve conflicts, and ensure that all team members are motivated and working effectively toward achieving regional and organizational goals.
  

• Maintain Client Relationships: Build and maintain strong relationships with existing clients, ensuring their needs are met, and issues are addressed promptly.
  
• Client Relationships and Service Delivery: Maintain and enhance client relationships, ensuring exceptional service delivery and compliance with Service Level Agreements (SLAs). Act as the central escalation point for any operational service issues in the region.
  

• Ensure that cleaning services are delivered according to agreed Service Level Agreements (SLAs) and that clients receive a consistently high level of service.
  
• Contract Retention and Risk Mitigation: Identify risks of contract cancellations and work proactively to mitigate them. Focus on contract retention by delivering exceptional service and ensuring client satisfaction.
  
• Site Mobilization: Oversee smooth mobilization of new sites and ensure contract retention through consistently high service standards by identifying and mitigating risks of contract cancellations.
  

• Manage Budgets and Cost Projections: Develop, manage, and monitor operational budgets, ensuring the efficient allocation of resources and minimizing unnecessary costs.
  
• Cost Management and Resource Allocation: Oversee the use of cleaning supplies, chemicals, and equipment, ensuring efficient use and controlling costs. Manage staffing levels effectively to ensure optimal resource allocation to maximize efficiency and profitability.
  

• Support New Business Acquisition: Acquire new clients by providing operational support during the sales process.
  
• Support operational teams in the acquisition of new clients, including attending key meetings with prospective clients and helping in sales processes.
  
• Drive Business Growth: Lead initiatives to refine and enhance sales and marketing strategies, ultimately contributing to the growth of the cleaning division.
  

• Enforce Company Policies: Enforce the Company’s Disciplinary ‘Code of Conduct’, ensuring all team members adhere to the company’s standards and values.
  
• Quality Control and Auditing: Regularly conduct inspections to monitor the quality of services delivered and ensure they meet or exceed company standards.
  
• Compliance And Regulation: Ensure strict compliance with all regulatory policies and industry legislation, maintaining high operational standards and risk management practices.
  

• Monitor Company Assets: Conduct monthly spot checks on high-value items such as cleaning equipment and ensure they are in good working condition and ensure that company assets are maintained
  
• Efficiently manage chemical usage, labour allocation, and equipment maintenance to control costs.
  

• Develop Operations Management: Be responsible for coaching and developing current employees to perform at their best.
  
• Provide leadership, coaching, and performance development to operational teams across the region.
  

• Ensure the effective use of company-issued electronic tools/applications with the operations team
  

Requirements

• Bachelor’s degree in Security Management, Business Administration, Finance, or a related field.
  
• PSIRA Certification: The ideal candidate must have a valid PSIRA certificate (Grade A), demonstrating knowledge of the security industry’s legal and operational requirements.
  
• Minimum 10 years in security operations management, with a proven track record of leading large teams and managing complex security environments
  
• Proven track record in managing multi-site operations, focusing on client satisfaction and service delivery.
  
• Strong experience in Risk Assessment and Site Survey processes
  
• Tactical and Control Room Experience: Experience in managing security control rooms and responding to tactical incidents is highly preferred.
  
• Knowledge of operational protocols in a high-pressure environment will be advantageous.
  
• Extensive understanding of Security Industry regulations, including operational and client requirements.
  
• In-depth knowledge of regulatory compliance, risk management, and industry best practices
  
• Proven financial acumen: experience in budget management, cost projections, and financial reporting within security operations.
  
• Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint) and relevant management software/tools.
  
• Valid Driver’s License (Code 08) and a reliable vehicle