General Manager - Supersonic.

Job Outcomes / Results

• Drive the growth of revenue and profitability of Supersonic
• Active collaborate with MTN SA to drive the groups Home Strategy
• Build the necessary strategies to support marketing, channel, customer service, retention and convergence 
• Build a strong delivery and customer service culture 
• Demonstrated Improvement of customer communication

Key Activities & Responsibilities

Strategy Development 

• Develop and drive the implementation of the FTTH/Supersonic strategy for the MTN SA group, enabling the business to drive revenue targets as set and increase the necessary pipeline conversions.
• Provide input into the sales business strategy to support MTNSA with the overarching business goals and ensure that MTN maintains and improves its leadership positioning
• Ensure effective implementation of the strategy by means of providing direction, structure, frameworks, models, plans and roadmaps, aligned to group strategy and frameworks
• Define the standards and set targets for performance across various activities and identify the parameters for measurement of performance
• Provide input for the product life cycle and management strategy, in line with overall strategy

Operational Delivery

• Oversee the achieving and increasing of revenue targets as per the business plans and set targets
• Ensure the introduction, implementation, and management of aggressive and robust price plans to increase profitability on the portfolio
• Design competitive and relevant product plans in line with the approved business plan 
• Increase market and revenue share through robust and competitive plans for upselling, uplifting cross selling 
• Drive Fibre best practices and ensure that propositions are correctly targeted, and churn is reduced.

Budget Management 

• Oversee the forecast, plan and developing of budgets that provide Supersonic with return on investment, and seek required approval thereof
• Manage and optimize the assigned budget, ensuring all expenditure is in line with MTN SA’s strategic intent and agreed budgets 
• Ensure that the “cost of operations” is reduced, in line with a least cost operating strategy stemming from the business drivers. 

 Continuous Improvement

• Keep abreast of international best practice, technologies and industry trends.
• Proactively research relevant best practice and processes, recommending translation of these in the strategic framework of the unit.
• Maintain an understanding of related systems in order to develop integrated systems and processes.
• Keep up to date with new products and services and their impact on MTNSA
• Understand and take cognisance of emerging markets and plan accordingly

Collaboration / Coordination 

• Ensure collaboration with EBU, Postpaid and Home BU, Technology and Business Intelligence teams to ensure market value creation through branding;
• Collaborate with other Executive’s, to ensure the effectiveness of the MTN business model;
• Manage outsource partners to ensure SLA’s are adhered to and maximum benefit for Supersonic/MTNSA is realised

People & Culture Management

• Provide technical, procedural and policy guidance to staff, colleagues , partners and vendors
• Attract, develop and retain appropriate talent. Build talent by identifying and developing new leaders for the respective environment
• Create and implement personal development plans
• Define the divisional KPAs and KPIs that will be cascaded down to each area
• Manage Performance and identify training needs. Coach and guide subordinates
• Enable and model healthy employee relations and collaborative teamwork
• Manage diversity, develop, and embed an Employment Equity plan for the business area
• Contribute to building a culture of continuous evaluation and improvement. Drive a culture of high performance, accountability and consequence management
• Act as an ambassador for the Supersonic team by living the Brand values and vital behaviours and changing and influencing employees’ behaviour
• Make the environment the best place to work. Foster professionalism, loyalty and commitment to the organization. Build the Company’s brand to be the employer of first choice

Education

• Minimum of 4 years in Commercial/Marketing/Business Degree 
• MBA or Masters in relevant field of study (Preferred)

Experience

• 5 years of more experience as a junior executive or country CEO; with at least 5 years in relevant sector/ industry experience 
• Worked across diverse cultures and geographies
• Proven track record of a start-up, shut-down and/or business improvement project
• Min 10 years of relevant work experience in a Management/Commercial role in a telecoms or preferably an Internet Service Provider operating in the consumer market in South Africa
• Experience in Compliance Operations within a Telco
• Experience in continuous improvement through the implementation of best practices.