Requirements
Please only apply if you meet the following requirements:
⢠Owns a Vehicle and has a valid driver's license.
⢠Good knowledge of ArcGIS and MicroStation.
⢠Self-disciplined with attention to detail.
⢠Able to prioritise and handle multiple responsibilities working in a fast-paced environment, being a proactive team player, and always
maintaining a professional image.
Responsibilities:
⢠Act as the single point of contact for the respective function to deliver Technical and operational support and solutions.
⢠Act as a single referral point for the respective function to Frontline services for all ArcGIS and MicroStation requests and solutions.
⢠Respond to Production Critical incidents 24/7.
⢠Resolve Production Critical incidents within the agreed SLA (Service Level Agreement).
⢠Manage support teams and vendors in line with incident resolution, and ensure they are meeting or exceeding their contractual commitments for services.
⢠Analyse operations to determine opportunities to streamline or automate processes and functions.
⢠Identifying reoccurring problems, then planning and implementing business process redesign or automation.
⢠Translate high-level business requirements into functional and technical specifications for the organisation and manage changes to such specifications with proper governance processes. i.e., Demand, and Change Management.
⢠Take requirements received through the SDLC (System Development Lifecycle) process.
⢠Demonstrate commercial awareness.
⢠Develop work breakdown plans and teamwork assignments, direct and monitor work efforts daily, identify resource needs, perform quality review; and escalate functional, quality, and timeline issues appropriately.
⢠Provide 1st, 2nd, and 3rd level support to customers and relevant stakeholders and carry out system enhancements and development on ArcGIS and MicroStation.
⢠Advanced experience in fault-finding, problem-solving, and diagnosing issues with applications and their related equipment.
⢠Provide support to other applications, occupational health, and safety applications that monitor the plant.
⢠Assist in the business process redesign.
⢠Participate in technical requirement specification sessions for new take on applications.
⢠Participate in application integrations.
⢠Manage vendors, and ensure they meet or exceed their contractual commitments for services and projects.
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