German & English Speaking Outbound Sales Ambassador

About Our Client

Our client is an internationally recognised luxury travel and hospitality organisation offering highly personalised, premium travel experiences to guests across global markets.

The organisation operates within a sophisticated, multicultural environment and is committed to exceptional service, innovation and creating memorable guest journeys. This is an exciting opportunity to join a prestigious international brand and engage with discerning, high-value travellers.

Position Overview

Our client is seeking two experienced, bilingual German- and English-speaking Outbound Sales Ambassadors to proactively engage with prospective and existing guests.

The successful candidates will be responsible for promoting luxury travel experiences, understanding each guest’s individual preferences and converting qualified sales opportunities into confirmed bookings.

This position operates within a multilingual, omni-channel contact centre environment and requires a consultative, relationship-driven sales approach. Candidates must be able to deliver highly personalised, white-glove service while consistently achieving sales, revenue and customer service targets.

Key Responsibilities

• Conduct proactive outbound sales calls to prospective and existing guests across international markets.
  
• Promote premium travel and cruise offerings in a professional, engaging and persuasive manner.
  
• Communicate with guests through telephone, email and digital communication platforms.
  
• Deliver personalised sales consultations aligned with luxury customer service standards.
  
• Build strong, trusted relationships with high-value guests.
  
• Identify guests’ travel preferences, lifestyle requirements, interests and future travel aspirations.
  
• Recommend tailored travel experiences based on each guest’s individual needs.
  
• Identify appropriate upselling and cross-selling opportunities.
  
• Convert leads, enquiries and outbound sales campaigns into confirmed bookings.
  
• Achieve and exceed individual sales targets, revenue objectives and service-related KPIs.
  
• Manage objections and influence purchasing decisions through consultative selling techniques.
  
• Respond professionally to guest queries, concerns and escalations.
  
• Maintain accurate and detailed guest information within the organisation’s CRM system.
  
• Ensure that all sales activities, communications and booking information are documented correctly.
  
• Collaborate with Marketing, Revenue and Operations teams on campaigns, promotions and strategic sales initiatives.
  
• Maintain comprehensive knowledge of products, destinations, itineraries and luxury travel trends.
  
• Provide guests with accurate, relevant and expert travel guidance.
  
• Share guest feedback, market information and sales insights with management.
  
• Contribute to continuous improvement initiatives within the sales and customer engagement environment.
  

Requirements

Minimum Requirements

• Matric or Grade 12 qualification.
  
• Fluency in both German and English, with excellent verbal and written communication skills.
  
• A minimum of three to five years’ experience in one or more of the following areas:
  • Outbound sales
    
  • Luxury travel
    
  • Cruise sales
    
  • Luxury hospitality
    
  • Premium customer service
    
  • Contact centre sales
    
• Proven experience achieving demanding sales targets and service KPIs.
  
• Demonstrated ability to close high-value sales.
  
• Experience engaging with premium or high-net-worth customers will be advantageous.
  
• Strong sales, negotiation and objection-handling capabilities.
  
• Experience working with CRM systems, sales platforms and omni-channel contact centre technology.
  
• Ability to manage detailed and potentially complex booking requirements accurately.
  
• Availability to work across international time zones and global markets when required.
  

Required Skills and Competencies

• Consultative selling
  
• Outbound sales
  
• Luxury customer service
  
• German and English communication
  
• Relationship building
  
• Lead conversion
  
• Sales negotiation
  
• Objection handling
  
• Upselling and cross-selling
  
• CRM administration
  
• Attention to detail
  
• Cultural awareness
  
• Customer needs analysis
  
• Target and KPI achievement
  
• Resilience and adaptability
  

Ideal Candidate Profile

The ideal candidate is confident, polished and highly motivated, with a genuine passion for luxury travel and delivering exceptional guest experiences.

You should be comfortable initiating outbound conversations, establishing rapport quickly and guiding guests through a personalised sales journey. You must be commercially driven without compromising the premium service experience expected within the luxury travel sector.

The successful candidate will demonstrate:

• A guest-first mindset.
  
• Strong listening and questioning skills.
  
• Professional and persuasive communication.
  
• The ability to influence decisions respectfully.
  
• Excellent interpersonal and relationship-management skills.
  
• High levels of accuracy and organisation.
  
• Resilience within a target-driven sales environment.
  
• The ability to work effectively with guests from different countries and cultures.
  
• A commitment to continuous learning and developing expert product knowledge.
  

Why Consider This Opportunity?

• Join a prestigious international luxury travel organisation.
  
• Engage with guests across global markets.
  
• Develop specialist knowledge within the luxury cruise and travel sector.
  
• Work in a multicultural, multilingual sales environment.
  
• Build a long-term career within an internationally recognised organisation.
  
• Represent premium travel experiences designed for discerning guests.
  

Application Information

Candidates who meet the requirements are invited to submit an updated CV clearly outlining their German-language proficiency, outbound sales experience, target achievements and exposure to luxury travel, hospitality, cruise sales or premium customer service environments.