German Client Liaison Agent

German-speaking Client Liaison Experts Cape Town

Our client, a 24/7 desktop publishing company specialising in multilingual business graphics, is seeking innovative, German-speaking Client Liaison Experts to join their Cape Town CBD team.

This role involves supporting global corporate clients, ensuring high-quality document production, and delivering exceptional client service in a fast-paced environment.

Key Responsibilities

• Produce and proofread documents to client specifications and quality standards.
• Ensure strict adherence to production processes, SLAs, and internal KPIs.
• Manage timekeeping and administrative tasks for billing and payment.
• Consistently deliver accurate, high-quality output within deadlines.

Requirements

• Native-level fluency in German and English (spoken and written).
• Previous experience in a customer service or client-facing role.
• Proficiency in Microsoft Office, with strong PowerPoint skills.
• High attention to detail and accuracy under pressure.
• Ability to work independently as well as in a team.
• Strong accountability, persistence, and resourcefulness.
• Flexibility to work shifts, including weekends.
• Experience or training in graphic design/desktop publishing is advantageous.

Personal Attributes

• Excellent communicator with strong interpersonal skills.
• Positive, resilient, and adaptable in demanding environments.
• Strong time management and organisational ability.
• Team-oriented, down-to-earth, and motivated.

Salary & Benefits

• Base salary: R25 000 R30 000 (market-related).
• Language supplement.
• Transport allowance.
• Monthly incentives.
• Shift allowance.

Shifts

• Monday to Friday (rotational):
• 06h00 15h00
• 10h00 19h00
• 14h00 23h00

How to Apply

Please apply directly via this job board or email your CV to [email protected].

Surgo (Pty) Ltd embraces diversity and is committed to Employment Equity. We welcome applications from people with disabilities and candidates from all backgrounds.

Surgo (Pty) Ltd will never request any application fee. If you do not receive feedback within three months, kindly consider your application unsuccessful. Your CV will remain in our database for future opportunities unless you request otherwise.