German Speaking Customer Service Consultant

Customer Service Consultant – German Speaker (B2–C2)
On-site | Umhlanga, South Africa
Full-time | 24/7 Rotational Shifts
Salary: R20,000 – R25,000 per month + Benefits

How to Apply

Send your CV to [email protected] or Use Application Form

We are looking for a German-speaking Customer Service Consultant to join our on-site team in Umhlanga. This role is ideal for customer-focused professionals who enjoy problem-solving, clear communication, and working in a fast-paced, international environment.

You'll be supporting customers through various channels, ensuring a high-quality service experience while representing a globally recognized organization.

What You'll Do

• Handle customer inquiries professionally and efficiently in German

• Communicate internally in English with team members and supervisors

• Resolve customer issues with empathy, accuracy, and attention to detail
• Navigate customer support systems and document interactions correctly

• Meet service quality, productivity, and compliance standards

• Work rotational shifts in a 24/7 operation, including weekends when required

What We're Looking For

• German language proficiency (B2–C2), written and spoken

• Good command of English for internal communication

• Matric / Grade 12 qualification (essential)

• Customer service or call centre experience is advantageous (retail experience is also a plus)

• Strong communication and problem-solving skills

• Ability to work in a fast-paced, customer-focused environment

• Comfortable with rotational shifts

• Basic computer skills and confidence using support tools

What We Offer

• Monthly salary: R20,000 – R25,000

• 1x local flight to Durban prior to start date

• 20 nights of accommodation, covered at a location selected by Client Company

• Stable, full-time employment

• Professional, supportive team environment

• Opportunities for growth within a global organization

Apply now and take the next step in your customer service career in Umhlanga...