German-Speaking Customer Service Representative
Location: Cape Town (Fully On-site)
Salary: Up to R30,000 CTC per month (based on experience and language proficiency)
Employment Type: Full-Time, 3-Month Contract (with the possibility to become permanent
Industry: BPO / Customer Support 5
Start Date: October 2025
Language Proficiency | Experience | Basic | Commission | Shift Allowance | Total CTC |
B1–B2 | Less than 1 year | R22,000 | R3,000 | R500 | R25,500 |
B1–B2 | 1–3 years | R25,000 | R3,000 | R500 | R28,500 |
C1–C2 | 3+ years | R26,500 | R3,000 | R500 | R30,000 |
Our client is a well-established Business Process Outsourcing (BPO) provider with a strong international footprint. Since 2006, they’ve built a reputation for delivering innovative, tech-driven customer support solutions across industries such as Financial Services, Telecommunications, Recruitment, and Health & Wellness. With multilingual capabilities and a dynamic team based in Cape Town, they pride themselves on offering customised, high-performance support to clients in the UK, US, and South Africa.
We are seeking German-speaking Customer Service Representatives to join a fast-paced, high-performing customer support team for a leading global fashion brand. This role involves delivering outstanding service, supporting a wide range of customer queries, and helping to create memorable brand experiences. If you’re fluent in German (B1-C2), solution-oriented, and passionate about helping others, this opportunity is for you.
Work with a recognised international fashion brand
Competitive earning potential up to R30,000 CTC based on experience and language proficiency
Benefits include medical insurance, trauma support, and access to professional learning platforms
Transport provided daily
Collaborative, supportive team culture with career growth potential
Recruitment Process
Voice Assessment (to be completed in German)
Written Assessment
Psychometric Assessment
Provide professional and empathetic support via email, calls, and chat
Manage customer queries including orders, returns, and complaints
Proactively engage with customers to resolve issues and enhance their experience
Monitor new orders to prevent potential issues and support customers through the process
Ensure accurate data capture and effective follow-up
Share customer feedback with internal teams to improve service delivery
Achieve daily productivity targets across communication channels
Adhere to SOPs and maintain a high standard of service quality
Consistently meet punctuality and attendance standards
Maintain strong customer satisfaction ratings
Hard Skills
Fluency in German (B1–C2 level) – read, write, and speak
Basic English proficiency for internal use
Previous experience in a customer support role is advantageous
Soft Skills
Customer-centric mindset with a positive, solutions-focused attitude
Calm and professional approach under pressure
Strong communication and organisational skills
Team player with a proactive mindset and attention to detail
9-hour shift (scheduled between 09:00 and 20:00)
Monday to Saturday
Rotational public holiday roster
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