German-speaking Travel Advisor

Join the customer service team of a leading international travel and holiday company, helping customers manage their holiday bookings and travel arrangements.

In this role, you will support German- and English-speaking customers with holiday bookings, travel-related enquiries and booking changes, delivering a smooth and positive customer experience.

Responsibilities

• Assist international customers via phone, webchat and email.

• Handle holiday bookings, rebookings and cancellations.

• Update customer information and maintain accurate booking records.

• Resolve customer enquiries and proactively address issues.

• Take ownership of the customer experience while maintaining high standards of accuracy, productivity and service quality.

• Communicate professionally and confidently in both German and English.

Requirements

• German and English at C1–C2 level.

• At least 12 months of international call-centre experience or experience in airline reservations or a travel agency.

• Strong communication and interpersonal skills.

• Grade 12 / Matric qualification.

• Clear criminal and credit records.

Location: Cape Town, South Africa
Work model: On-site
Schedule: 8-hour rotational shifts, Monday to Sunday.
Remuneration: R25,000 gross per month.
Perks and benefits

• Night-shift allowance applicable to hours worked after 19:00.

• Subsidised transport: one-way transport provided, with an employee contribution of R315.

• Medical Aid (employee only) OR Medical Insurance (employee + 2 dependants).

• Pension scheme with a 2.5% company contribution and a 2.5% employee contribution.