GM Couple

Kendrick Recruitment is seeking a highly experienced General Management Couple for a luxury lodge in Kruger National Park. This senior leadership role requires in-depth knowledge of lodge operations, finance, and staff management, combined with a passion for hospitality and exceptional people skills.

Key Responsibilities:

• Oversee the overall management of the lodge, including both front- and back-of-house operations
  




• Ensure effective budget and financial management while maintaining excellent guest service and satisfaction
  




• Build and maintain strong relationships with staff, guests, departments, the local community, and industry stakeholders
  




• Implement business efficiencies including cost control, quality management, and logistics optimisation
  




• Maintain and enhance HR structures, ensuring adherence to company policies and staff development plans
  




• Lead product development across guest experiences including lodge, dining, and game activities
  




• Act as custodian of operational equipment and lodge assets
  




• Analyse sustainability impacts and implement practical solutions to reduce environmental and community impact
  




• Forecast and monitor financial results in collaboration with Head Office finance team
  




• Facilitate training, mentoring, and career development for all staff members
  




• Monitor departmental performance, ensuring standards are met and corrective actions are taken when necessary
  




• Manage staffing levels, leave rosters, payroll, and recruitment of temporary staff as needed
  




• Host agents, media, VIP groups, and general guests, ensuring exceptional service delivery
  




• Lead by example, creating a positive workplace culture aligned with company values and mission
  




• Conduct regular departmental meetings, communicate effectively with staff, and ensure transparent operations
  




• Implement and maintain health and safety protocols throughout the lodge
  




• Demonstrate initiative, problem-solving, and creativity in achieving operational objectives
  




• Oversee computer and financial systems, ensuring accuracy and efficiency in reporting and administration
  

Knowledge & Skills Required:

• Relevant hospitality or tourism education
  




• Minimum of five years’ experience in responsible management or leadership roles
  




• In-depth understanding of lodge operations, budgeting, finance, and human resource management
  




• PDP licence required
  




• Excellent written and spoken English, with strong interpersonal and communication skills
  




• Outstanding leadership, staff coaching, and development abilities
  




• Strong organisational, problem-solving, and decision-making skills
  




• Ability to work under pressure and meet deadlines
  




• Knowledge of computer systems and basic technical/mechanical operations
  

Personal Characteristics:

• Outgoing, warm, and professional personality
  




• Confident and comfortable engaging with affluent guests
  




• Well-presented, honest, diligent, and self-motivated
  




• High energy, with the ability to motivate staff and foster a collaborative team environment
  




• Passionate about delivering memorable guest experiences
  




• Attention to detail and strong sense of urgency
  




• Willingness to share knowledge, teach, and inspire others
  




• Curious, proactive, and committed to continuous improvement
  

This role offers a unique opportunity for a dynamic and experienced couple to lead a prestigious lodge, ensuring exceptional guest experiences, operational excellence, and team development.