Graduate Technical Specialist

We are seeking a motivated and technically minded Graduate Technical Specialist to join a fast -growing international company based in the Northern Suburbs. This is a hands -on, high -impact graduate role designed for candidates with a strong engineering foundation, excellent problem -solving ability, and a keen interest in delivering a premium customer experience across a global network. The position is operational rather than desk -bound and offers the opportunity to support product performance analysis, troubleshoot technical cases, and collaborate with global teams to drive continuous improvement across systems, field operations and installations.

Key Responsibilities

• Assist in analysing product and system performance across regions, identifying trends, failures and anomalies
  
• Support the production of technical reports, dashboards and validation of field data
  
• Help escalate systemic issues to R&D and support root -cause investigations
  
• Provide remote troubleshooting support and assist in defining corrective actions for technical issues
  
• Contribute field insights to product improvement recommendations
  
• Support testing and validation of engineering changes and system upgrades
  
• Assist in creating and updating MEP, layout and site readiness drawings, and define site requirements for water, electrical, drainage and space
  
• Maintain accurate documentation, CRM entries and internal technical content
  
• Provide technical support to Sales, Supply Chain, Marketing and field teams
  
• Ensure showroom and operational equipment is correctly configured and functional
  
• Contribute to workflow optimisation, automation and continuous improvement initiatives
  

Requirements

• A relevant engineering degree or diploma (mechanical, electrical, mechatronics, automation, water treatment, or similar)
  
• Strong diagnostic and troubleshooting skills, with a willingness to learn system -level performance analysis
  
• Familiarity with technical drawings, schematics and mechanical assemblies (or a strong aptitude to develop these skills)
  
• Good computer literacy, including Excel and CRM systems
  
• Valid driver’s license for site visits
  
• A proactive, hands -on approach and strong attention to detail
  
  

Benefits

• Global exposure and collaboration with international teams
  
• Structured professional development and mentorship
  
• Opportunity to drive innovation and process improvements
  
• Supportive, high -performing team environment
  
• Permanent employment with a premium brand and strong growth potential