Group and Individual Reservationist

• To ensure that all reservations requested are entered or responded to quickly and accurately and confirmed accordingly within the company turnaround policy.
  
• To check all reservations/bookings downloaded from Central Reservation Office, confirm and send correspondence where necessary
  
• To ensure that all banqueting & events reservations requests are entered or responded to quickly and accurately and confirmed accordingly within the company turnaround policy.
  
• Ensuring that reservation, events policies and procedures regarding payments, confirmations & terms and conditions are effectively adhered to, and in line with a 5-star Hotel.
  
• To assist the Sales & Marketing department in promoting and selling the hotels & the facilities to prospective guests.
  
• Ensuring and adhering to effective communication from the reservations / banqueting department to all operational departments.
  
• To ensure that room type overbooking is managed far in advance to avoid hotel overbooking.
  
• To ensure that deposits and contracts are received timeously, correctly, and to report any deviations to the Reservations Manager.
  
• To be fully aware of the trends in the industry and make suggestions for the improvement of hotel occupancy.
  
• General Office and Admin duties.
  
• Maintaining all guest/agent/company profiles in Opera.
  
• Handling guest queries.
  
• Any other relevant duties.
  

Requirements

• At least 2 years' experience in a Individual and Group/Block Reservations essential.
  
• Banqueting / Events Booking experience essential.
  
• Excellent knowledge of Microsoft Office.
  
• INFOR or Opera “Individual and Group/Block Reservations” experience (Essential)
  
• INFOR or Opera “Front Office and Cashiering functions” an advantage.
  
• Excellent administration skills.
  
• Setting up of group contracts and invoices.
  
• Good understanding of Revenue Control & Yield Management.
  
• Fluent in English – verbal and written.
  
• Excellent telephonic and written communication skills.
  
• Able to work under pressure.
  
• Time management skills.
  
• Display a high level of emotional intelligence.
  
• Ability to work alone as well as with a small team.
  
• Customer orientation, professional charm and sophistication is an advantage.
  
• Presentable.
  
• Ability to work shifts and occasional overtime.
  
• Minimum Std. 10 (Grade 12)
  
• Front Office, NQ Level 2 or other relevant tertiary qualifications an advantage.