Growth & Performance Marketing Manager

JOB OVERVIEW

The Growth & Performance Marketing Manager (UCOOK) reports to the Chief Executive Officer and works with the Brand Manager to drive the marketing department and deliver growth. This is a commercial role, the Growth Marketing Manager is part of the marketing team, works with the UCOOK Brand Manager, UCOOK CEOs, CRM, Tech, data and other relevant departments to drive order numbers and revenue growth. 

ROLES AND RESPONSIBILITIES

• Driving Growth:
  
  
  
  • Driving sales growth (customer acquisition, order frequency and basket size) using paid and owned digital channels.
  
  
  • Working with external paid media partners to drive customer acquisition via paid media and ensuring conversion via input into the end-to-end customer experience / UX (with relevant Tech teams).
  
  
  • Work with Customer Service to optimise CS as a sales channel. 
  
  
  • Working with BI team, CRM & CS to gain customer insights that we can use to drive growth.
  
  
  • Support the Brand Manager, CRM, BI and Dev teams to develop data-driven customer segments, personalization and recommendation engines, to improve customer segmentation and cross-sell / upsell opportunities.
  
  
  • Support the social media manager to grow the UCOOK community, leveraging the components of the UCOOK digital eco-system (web site, social media, etc.).
  
  
  • Overseeing and driving the execution of the affiliate marketing partnerships.
  
  
  • Support top-of-funnel campaigns and lead gens to grow the UCOOK base.
  
  
  
  

• Managing Partnerships:
  
  
  
  • Managing a base of strategic partnerships to get new partner programs set up and establishes a good working relationship with partners, including management of day-to-day marketing relationship.
  
  
  • Review existing campaigns and implement campaigns to drive growth and acquisition.
  
  
  • Source partners and opportunities to expand Meal Kit and frozen footprint and grow sales.  
  
  
  
  


• Reporting and Analysis:
  
  
  
  • Working with the data team, Tech team, CRM, Brand Manager and relevant external partners to set up and track key consumer and web site metrics, as well as metrics for all marketing activities, to determine effectiveness and ROI.
  
  
  • Reporting on marketing metrics (e.g. traffic and revenue per channel, customer numbers, retention and acquisition, frequency and AOV) in bi-weekly KPI meetings.
  
  
  • Working with the Brand manager to report on marketing performance in quarterly business reviews.
  
  
  • Support the Brand Manager with data analysis to generate campaign reports and insights for each of the big campaigns in the marketing calendar.
  
  
  
  


• Campaign & Content creation Support:
  
  
  
  • As part of the marketing team and  in collaboration with the creative/brand team, you will support on strategic content, innovative and integrated marketing. communications that brings the UCOOK brand to life and links directly to product sales, across all digital owned and paid channels, and find ways to use content efficiently across all channels.
  
  
  • Support the Brand Manager on campaign and promotional rollouts and with internal stakeholders and external suppliers as required. 
  
  
  
  


• Strategy and planning:
  
  
  
  • Set the metrics & targets for partnerships for the financial year.
  
  
  • Create the strategy & targets for paid media partners.
  
  
  • Works with the CEO and brand Manager to develop the annual marketing strategy for UCOOK, including setting objectives and target metrics for all projects to support the goals set out in point 1 above. 
  
  
  • Assess and if necessary, adjust strategy based on performance throughout the year.
  
  
  
  


• Budget management: 
  
  
  
  • Work closely with the Brand Manager to strategically plan and forecast spend across campaigns, platforms and initiatives .
  
  
  • Manage the marketing and discount budget to maximise revenue & brand awareness and come in on budget.
  
  
  • Report on budget performance against target.
  
  
  
  


• Key Strategic projects:
  
  
  
  • Lead high priority projects as required e.g. Implementation of a loyalty program.
  
  
  
  

KPI's :

• Driving the Top line sales target against business plan.


• New customer acquisition through the various channels against business plan.


• Meeting traffic targets per channel as set out in the marketing/business plan.


• Customer re-activation.


• Source and executing rate card activities in line with the yearly income target.


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SKILLS AND COMPETENCIES:

• Strategic thinking and ability to develop the overarching digital brand strategy balanced with attention to detail and critical thinking to manage the day to day .


• Strong data analysis skills and an analytical mindset with confidence in using data to inform decisions.


• Ability to work with the various teams to marry commercial objectives with brand guide


• Strong grasp of KPIs that are critical for the success of an online brand.


• Ability to craft compelling strategies and campaigns to drive new customer acquisition and retention.


• Ability to navigate complexity and be able to create structure. 


• Experience working within a bigger marketing team as well cross functional within the organisation .


• Confidence to engage with external stakeholders such as key partners and suppliers.

REQUIREMENTS:

• 3–5 years experience in digital marketing.


• Demonstrated experience working in cross-functional teams (Marketing, Tech and Data).


• Proven ability to work independently, make decisions, and problem-solve in complex environments.


• Strong affinity to work with numbers, analyse, understand and draw conclusions.


• Experience with all relevant digital channels (CRM, Paid Media, Social Paid Media, etc.).
  

BENEFITS: 

• Provident Fund


• 50% off UCOOK meal boxes


• Portfolio company discounts

WHY JOIN US?

You’ll join a team of doers and builders, committed to sustainability and excellence. As Social Paid Media Specialist, you will be instrumental to deliver our brand message to new and existing customers. Future opportunities to grow within the marketing and or group/brand marketing space.