GUCCI Client Advisor

Summary

Job Description

Role mission

The Client Advisor has the mission to create and deliver a unique and personalized client experience for all customers so individual and store sales goals can be achieved.

Key accountabilities

Driving sales

- Achieves individual and team sales and customer targets, KPIs by effectively using available data/systems to better understand own performance and sales opportunities

- Collects meaningful customer information throughout the client journey to feed into the CRM system

- Effectiely uses cross- and upselling techniques to maximize sales opportunities.

- Guides and influences the client to make the best possible decision to buy the right product.

Client experience

- Creates an engaging and emotional client experience, offering best in class service being it in-store or on distance. Hosts the client in line with hospitality guidelines and welcome techniques.

- Proactively engages and establishes strong relationships with clients, making the client valued from the moment they enter the store

- Engages with clients to uncover purchase motivations by asking good questions and listening to clients

- Selects the right products to the client needs and benefits. Upsells and cross-sells using appropriate sales techniques

- Develops local and international client base and seeks to recruit and develop top clients.

Product and Customer Knowledge

- Using knowledge of Gucci and our products, engages with the clients using storytelling.

- Has strong knowledge of competitors (products, campaigns, trends, services, etc) and local clients’ typology in order to come up with the best possible solutions for our clients.

- Enhances the client’s experience by providing them with useful insights into the local lifestyle trends (Theater, arts, travel, etc)

- Combines styling knowledge with the ability to mix-and-match products to best serve the client.

Job Type

Start Date

Schedule

Organization