Head, HOC Claims

Standard Bank Group is a leading Africa-focused financial services group, and an innovative player on the global stage, that offers a variety of career-enhancing opportunities – plus the chance to work alongside some of the sector’s most talented, motivated professionals. Our clients range from individuals, to businesses of all sizes, high net worth families and large multinational corporates and institutions. We’re passionate about creating growth in Africa. Bringing true, meaningful value to our clients and the communities we serve and creating a real sense of purpose for you.

To supervise and drive the management of the call centre-based claims area nationally, and to verify that the set key deliverables, such as cost containment and customer service levels, are met. To foster a dynamic Claims Fulfilment team and share the common goal of exceeding customer expectations, by keeping customers informed and timeously settling claims, whilst applying risk management principles.

Type of Qualification: A relevant qualification 



Experience Required

10 years' experience in Short Term Insurance, with 5 years' managerial experience in Short Term Insurance.

Behavioural Competencies:

• Directing People
• Documenting Facts
• Establishing Rapport
• Exploring Possibilities
• Following Procedures
• Generating Ideas
• Making Decisions
• Managing Tasks
• Meeting Timescales
• Providing Insights
• Team Working
• Thinking Positively

Technical Competencies:

• Business Adminstration skills
• Process Analysis and Redesign 
• Financial Acumen
• Claims knowledge and Management
• Change Management
• Root cause analysis
• Current and Emerging Capability Development