Head, Homeowners Comprehensive Claims (HOC)

Standard Bank Group is a leading Africa-focused financial services group, and an innovative player on the global stage, that offers a variety of career-enhancing opportunities – plus the chance to work alongside some of the sector’s most talented, motivated professionals. Our clients range from individuals, to businesses of all sizes, high net worth families and large multinational corporates and institutions. We’re passionate about creating growth in Africa. Bringing true, meaningful value to our clients and the communities we serve and creating a real sense of purpose for you.

To provide strategic and operational direction to optimise and manage the end-to-end claims value chain within the Core Operations area. -Develops the overall strategy for the claims management of the Insurance business.

Type of Qualification: First Degree

Field of Study: LLB,Bcom,Risk Management or Post graduate 

Experience Required -7-10 years

Experience with exposure, claims operations, Personal and commercial lines claims.                              Compliance and Risk Management and project experience.                                                                           Develops strategies that are aimed at delivering a seamless short term claims customer experience, ensuring continuous improvements, with a longer term view.

Overall responsibility to pro-actively manage risk in the Claims business unit by ensuring control measures are put in place to manage associated risk 

Overall responsibility to pro-actively manage risk in the Claims business unit by ensuring control measures are put in place to manage associated risk 

Manage servicing functions and ensure client queries are dealt with timeously and efficiently. 

Analyse and interpret all management information in the area on an overall level and implement corrective actions to address short-comings and identify and implement improvement opportunities. 

Review and constantly monitor the work in progress (the number of claims reported as well as claims finalized, administration changes received to changes activated) to predict and implement capacity modelling. 

Engage with the relevant stakeholders, to define the quality standards in term of claims, servicing and implement best practices. 

Drive a high-performance culture through clear Performance Development processes and coaching. 

Identifies and drives opportunities that will have a longer-term impact on the business sustainability., Ensure adoption of technology relevant to the claim’s environment 

Technical Competencies

Insurance Products and Services

Insurance Risk Management

Insurance operations and process

Underwriting process

Risk perception and assessment

Strategic Management

Performance Analysis

Strategic Planning

Process Improvement

Market Analysis

Budget Management



Behavioural Competencies

Examining Information

Generating Ideas

Exploring Possibilities

Developing Strategies

Establishing Rapport

Convincing People

Articulating Information

Challenging Ideas

Making Decisions

Directing People

Embracing Change

Meeting Timescales

Checking Things

Following Procedure

Producing Output

Taking Action