Head of Delivery

Delivery Leadership & Governance

• Develop and implement delivery strategies across portfolios, programmes, and projects.
  
• Align delivery execution with organisational objectives and client expectations.
  
• Establish governance frameworks, standards, reporting structures, and performance measures.
  
• Provide regular delivery updates and insights to executive leadership.
  

Operational Excellence

• Lead day -to -day delivery operations, ensuring quality, consistency, and efficiency.
  
• Drive continuous improvement through process optimisation and automation initiatives.
  
• Pro -actively manage delivery risks, dependencies, and escalations.
  
• Ensure compliance with internal policies, service -level agreements, and regulatory requirements.
  

Programme & Project Management

• Oversee the full project lifecycle from initiation through to closure.
  
• Prioritise projects based on business value, capacity, and risk.
  
• Manage resource planning and utilisation across multiple delivery teams.
  
• Resolve cross -functional delivery challenges and remove operational blockers.
  

Leadership & Team Development

• Lead, mentor, and develop Delivery Managers, Project Managers, and delivery teams.
  
• Build a culture of accountability, collaboration, and high performance.
  
• Identify capability gaps and implement succession planning and development initiatives.
  
• Foster effective collaboration between business, technology, and support functions.
  

Stakeholder & Client Engagement

• Act as the senior escalation point for clients and key stakeholders.
  
• Manage stakeholder expectations and communicate delivery progress effectively.
  
• Build trusted long -term partnerships that enhance service delivery and client satisfaction.
  

Financial & Commercial Management

• Manage delivery budgets and cost controls.
  
• Ensure programmes and projects achieve commercial objectives and return on investment.
  
• Support forecasting, billing accuracy, and financial reporting.
  

Funded Programme Delivery

• Support and oversee the implementation of funded programmes, including SETA and discretionary grant initiatives.
  
• Ensure compliance with SETA, QCTO, learnership, skills programme, and occupational qualification requirements.
  
• Build and maintain relationships with SETAs, QCTO, and funding partners.
  
• Ensure funded programmes are delivered effectively within established frameworks and timelines.
  

Requirements

• Relevant qualification in Project Management, Operations Management, Business Management, Technology, or a related field.
  
• Professional certifications such as PMP, PRINCE2, Agile, or equivalent are advantageous.
  
• 5–8+ years' experience within SETA, QCTO, funded programme delivery, operations, or programme leadership environments.
  
• Proven experience managing large and complex delivery portfolios.
  
• Demonstrated success leading multidisciplinary teams.
  
• Strong understanding of funded programme environments, learnerships, and skills development initiatives.
  
• Experience with project management and delivery platforms such as Smartsheet or similar tools.
  
• Ability to develop dashboards, trackers, governance reports, and executive -level management reporting.
  
• Strong operational planning and resource management capabilities.
  
• Strategic thinker with a strong execution focus.
  
• Results -driven leadership style.
  
• Excellent stakeholder management and communication skills.
  
• Strong commercial and operational acumen.
  
• High levels of accountability and ownership.
  
• Ability to influence, lead change, and drive delivery excellence.
  
• Sound knowledge of SETA, QCTO, and funded programme frameworks.