Head of Operations

A high-growth, technology-driven iGaming and Sports Betting organisation is seeking a Head of Operations to take full ownership of operational performance across the South African market. This is not a maintenance role — it is a strategic leadership opportunity for an operator who can scale platforms, optimise performance, strengthen regulatory frameworks, and build best-in-class operational teams that directly influence revenue, customer experience, and long-term market leadership.

If you are a commercially minded operational leader who thrives in fast-moving digital environments and enjoys turning complexity into precision execution, this role places you at the centre of strategic growth.

Your Key Job Responsibilities as Head of Operations will include:

Drive Strategy Into Execution

• Shape and implement operational strategies that directly support commercial growth, scalability, and market expansion
• Lead operational readiness for new product launches, promotions, and strategic campaigns
• Partner with executive leadership to translate strategic vision into measurable operational performance

Own Operational Excellence

• Oversee end-to-end operational performance of online platforms, ensuring uptime, security, reliability, and seamless service delivery
• Establish and drive KPI frameworks that deliver measurable improvements in productivity, efficiency, and cost optimisation
• Identify transformation opportunities that elevate operational maturity and competitive advantage

Elevate the Customer Experience

• Work closely with Customer Experience, CRM, and Product teams to deliver a frictionless player journey
• Leverage behavioural insights, operational data, and customer feedback to continuously refine the user experience
• Ensure customer support operations operate at world-class service standards

Lead Technology & Platform Performance

• Collaborate with Product and Technology teams to ensure platform stability, scalability, and continuous innovation
• Oversee integrations with payment providers, third-party platforms, and operational systems
• Maintain rigorous standards across cybersecurity, data protection, and system integrity

Strengthen Compliance & Risk Governance

• Ensure operational compliance across all regulatory frameworks and industry requirements
• Oversee AML/KYC operations, responsible gaming protocols, and operational risk management
• Lead operational risk assessments and implement proactive mitigation strategies

Build High-Performance Teams

• Lead, mentor, and scale cross-functional operational teams
• Set clear performance objectives, create leadership pipelines, and drive capability development
• Foster a culture of accountability, agility, and operational excellence

What Success Looks Like

• Measurable operational efficiency improvements and cost optimisation
• Improved customer satisfaction, retention, and service delivery performance
• Strong regulatory and audit outcomes
• Seamless delivery of operational initiatives on time and at scale

Requirements for this Head of Operations role:

• 8–10+ years experience in operations leadership roles within iGaming, sports betting, or highly regulated digital industries
• Proven experience operating across African markets (3–5+ years preferred)
• Strong expertise in online platforms, operational systems, and data-led decision making
• Demonstrated ability to lead large, multi-functional operational teams in high-growth environments
• Deep understanding of compliance, risk, and regulatory-driven operations

Why This Role
This is a rare opportunity to shape the operational engine of a rapidly scaling iGaming business, influence executive-level decision-making, and build the operational infrastructure that enables sustained market leadership. The successful candidate will play a pivotal role in defining how performance, innovation, and operational discipline translate into commercial success.

If you are ready to lead operations where speed, scale, and precision matter — this is the role that puts you in the drivers seat.