Head of Operations

Kendrick Recruitment is seeking an experienced Head of Operations for a luxury boutique hotel in Constantia, Western Cape.

The ideal candidate will have strong leadership skills, excellent operational knowledge and a passion for delivering exceptional guest experiences while maintaining high standards across all departments.

Key Responsibilities:

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  Oversee the daily operations of the property, ensuring smooth and efficient departmental performance.
  
  

  
  


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  Lead, motivate and manage departmental teams to maintain exceptional service standards.
  
  

  
  


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  Monitor operational budgets, control costs and drive profitability.
  
  

  
  


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  Ensure compliance with company policies, health and safety regulations, and hospitality standards.
  
  

  
  


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  Maintain high standards of guest satisfaction and handle escalated guest concerns professionally.
  
  

  
  


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  Work closely with management to implement operational strategies and improve performance.
  
  

  
  


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  Monitor staff performance, support training and development, and promote a positive working environment.
  
  

  
  


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  Ensure the property is consistently maintained to the highest standards.
  
  

  
  

Requirements:

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  Proven experience in a senior operational management role within a luxury hotel or boutique hospitality environment.
  
  

  
  


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  Strong leadership, organisational and problem-solving skills.
  
  

  
  


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  Excellent financial management and cost-control abilities.
  
  

  
  


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  Exceptional communication and interpersonal skills.
  
  

  
  


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  A hands-on approach with the ability to manage multiple departments effectively.
  
  

  
  


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  A strong understanding of luxury hospitality standards and guest service excellence.
  
  

  
  

Salary: Negotiable, depending on experience.

If you do not hear from us within 7 working days, please consider your application unsuccessful.