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Old Mutual is a firm believer in the African opportunity and our diverse talent reflects this.

Job Description

The role will be responsible for delivering the Premium Collection strategies of our Retail Mass and Foundation Market business units. Already industry leaders in Collections, this role will strengthen these units’ performance by harnessing the opportunities new technology brings and successfully adapting to changes in the legislative landscape.

The key achievable outcome is maximising collection success within the cost limits and customer experience outcomes. The role will work with teams across the value chain to drive continuous improvements in customer experience and collection success, while building strong relationships with key stakeholders.

Key Result Areas:

Collections

• Responsible for defining, implementation and monitoring of the premium collection strategies & innovation
• Implementation of strategic initiatives that will improve collections and/or control environment
• Guide analytical work including customer behaviour and the external landscape to provide insight into collection drivers
• Define tactical strategies to improve collection results and efficiencies
• Deliver effective MIS & BI for Premium Collections across the business
• Work with wider stakeholders (sales, product development, customer service, marketing etc.) to influence their role in improving premium collection success
• Oversee finances and risk management for Premium Collection
• Internal collaboration in a matrix structure
• Business Change Management
• Maximize Collection success at Lowest Cost
• Financial Reporting
• New Capabilities

External Stakeholder Management

• External stakeholder management and engagement with outsourced Collection Service Providers by managing Contracting & SLA’s, the Catalogue of Services and associated cost and Annual cost negotiations
• Where required, build strong external stakeholder relationships with Regulatory Bodies (National Treasury, SA Reserve Bank, PASA, ASISA) and influence this environment to achieve strategic objectives

Ensuring MFC are the Market Leaders in premium collection in our market segment

Minimum Requirements:

• Matric
• NQF Level 7 -Degree, Advance Diploma or Postgraduate Certificate or equivalent
• 3 -5 years Collections Management/Strategy experience.
• 5 to 10 years Life Assurance industry experience – ideally with experience in Distribution and well as back office processing (preferred)
• Expert knowledge of Premium Collection with a sound knowledge of the payroll stop order and Debit Order (incl NAEDO, Debi Check, PASA etc) environment
• Deep expertise in the collections legislative and collections regulating environment
• A passion for championing the customer
• Strategic thinking
• Good verbal and written communication skills
• Sound judgment
• Ability to make balanced and sound recommendations & decisions.
• Ability to analyze and integrate information. 
• Able to plan and organize a wide range of deliverables at once
• Results orientation
• Networking skills
• Business Acumen

Skills

Action Planning, Adaptive Thinking, Analytical Thinking, Budget Management, Business Case Development, Current State Assessment, Data Analysis, Data Compilation, Data Modeling, Evaluating Information, Gap Analysis, Policies & Procedures, Project Performance Management (PM), Solution Analysis

Competencies

Communicates Effectively

Cultivates Innovation

Decision Quality

Ensures Accountability

Manages Complexity

Optimizes Work Processes

Education

NQF Level 7 - Degree, Advance Diploma or Postgraduate Certificate or equivalent

Closing Date

13 February 2026 , 23:59

The appointment will be made from the designated group in line with the Employment Equity Plan of Old Mutual South Africa and the specific business unit in question.

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