Head of Quality - ARSSA

JOB TITLE & PURPOSE OF THE JOB

Job Title: Head of Quality - ARSSA

Purpose of the job:

Site quality director manages the Site Quality Teams in order to ensure the deliveries from the Site are at the right quality level.  He/She cascades & implements the Site objectives within the Quality organisation and implements quality policy & tools at Site level.

POSITION IN THE ORGANISATION

Organisation structure (job belongs to..)

Quality & CI

Reports directly to:

Cluster Quality Director

Other reporting to:

Dotting to Regional SVP

Direct reports:

Industrial Quality Managers of all TRAXX sites

Project Quality and Safety Manager

Quality Management System Manager

Supplier Quality Manager

Network & Links   

Internal

• Site Management/Cluster/Regional Center Committee,


• Alstom Quality network. He is a member of the site management Committee

External

• Customers representative,


• suppliers, sub-contractors

MAIN RESPONSABILITIES  

Accountabilities & Authorities:

Quality Action Plan:

• Develop Quality Culture & Right First Time Approach.


• Ensure consistency of QCD objectives and the contractual/regulatory obligations applicable to the projects. 


• Drives continuous improvement plans to analyze and reduce the CONQ, NCR, Safety issues and Demerit

Quality embedded in operations:

• Deploy Quality Policy within the management committee of the Site,


• Responsible for Quality and Safety assessment of the products & services delivered, according to the contractual quality requirements.


• Increase Customer satisfaction through periodic meetings, Customers Surveys, product delivery controls,


• Manage and escalate Top issues impacting safety and customer


• Ensure that DFQ Gate Reviews and Suppliers FAI are done in time, including waiver when required

Quality Resources Management:

• Lead, Manage and develop Quality teams, using quality school, expertise, and APSYS.


• Deploy standard tools and indicators, and contribute to their improvement

QMS and Process management:

• Ensure Process governance, Risk and Opportunity management with site interested parties.


• Evaluate by Internal Audits the quality performance in each process.


• Ensure the right update about the Quality (QMS) Reference documents, using REX process. 


• Ensure site QMS conformance against Alstom standards, Customer standards and ISO9001/IRIS requirements/CMMI/ECM...

Performance measurements:

• Standard Quality KPI (Demerit, CONQ, FAI, DFQ, Go on Time, K1, K2, K3…)


• APSYS score, Internal & External Audits results


• Customer satisfaction, through Customer audits & yearly sites evaluation

Job Location / Mobility

• Site with travels and missions

 MAIN REQUIRED COMPETENCES

Educational Requirements  

Mandatory:

• Degree in Engineering  and General Management Qualification

Desirable:

Knowledge of railway industry (norms, certifications…) would be an asset

Experience  

Mandatory:

• 10 years of experience Quality, project and operation.


• Experience in managing Quality tools and problem-solving tools.


• More than 5 years experience managing Engineering/Quality/Operations population of more than 20 employees. 

Desirable:

• Senior management experience, with preferably good knowledge of all type of products.


• Green/Black Belt Qualification

Competencies & Skills-(technical & behavioral)

• Fluent in English is compulsory,


• Customer oriented


• Data driven and courageous, rigor


• Ability to manage teams in cross and multicultural relationships


• Leadership and communication skills