Head, Retentions

Standard Bank Group is a leading Africa-focused financial services group, and an innovative player on the global stage, that offers a variety of career-enhancing opportunities – plus the chance to work alongside some of the sector’s most talented, motivated professionals. Our clients range from individuals, to businesses of all sizes, high net worth families and large multinational corporates and institutions. We’re passionate about creating growth in Africa. Bringing true, meaningful value to our clients and the communities we serve and creating a real sense of purpose for you.

To lead and execute the client retention strategy across Business Banking by driving proactive engagement, reducing client attrition, and enhancing lifetime value through data-driven insights, strategic interventions, and cross-functional collaboration. Is accountable for embedding a culture of client-centricity, service excellence, and continuous improvement to ensure sustainable growth.

Qualification

• Business Commerce Degree

Experience 

• 8-10 years Experience in client retention, customer experience, or strategic marketing—preferably within financial services or banking
• Proven ability to lead cross-functional teams and drive client-centric strategies
• Strong background in data analytics, with experience in identifying attrition risks and measuring campaign effectiveness
• Demonstrated success in service recovery, client lifecycle management, and regulatory compliance
• Skilled in stakeholder engagement and influencing at executive level

Behavioural Competencies

• Developing Strategies
• Providing Insights
• Examining Information
• Convincing People
• Empowering Individuals

Technical Competencies

• Customer Understanding (Business Banking)
• Client Retention
• Data Analysis
• Process Management