Healthcare Customer Service Talent Pool - US Healthcare

HEALTHCARE CUSTOMER SERVICE & CLINICAL SUPPORT TALENT POOL

– Not a live vacancy

This is not an active vacancy. It is an ongoing talent pool for South African professionals with USA Healthcare Customer Service, Call Centre, Clinical Administration, Case Management and Client/Patient Administration or Intake experience.

We are building a pipeline of experienced Healthcare Support professionals to be considered for remote, US-based opportunities as they become available through our clients. When a suitable role opens, we will contact candidates whose experience most closely aligns with operational requirements.

ABOUT ISTA PERSONNEL SOLUTIONS

ISTA Personnel Solutions is a fast-growing, global BPO company. We are not a recruitment agency. We operate as a dedicated extension of our U.S.-based clients’ teams, delivering high-quality operational support with precision, efficiency, and professionalism. We work across healthcare, ABA therapy, and broader professional services, connecting skilled South Africans with international operations that value quality and reliability.

Our clients operate in areas such as:

• US Healthcare Administration
• ABA Therapy Services
• Elderly Home-Based Care
• Skilled Nursing Facilities
• Medical Case Management
• Healthcare Accounts & Claims
• Intake & Patient Onboarding Services

WHO WE ARE LOOKING FOR

We welcome applications from professionals with experience in:

• Healthcare Inbound Customer Service
• USA Healthcare Call Centre Operations
• Medical Billing & Claims Processing
• Case Account Management
• Insurance Authorizations & Approvals
• Client/Patient Intake (Healthcare or ABA Therapy)
• After-Hours Healthcare Support
• Patient Scheduling & Appointment Coordination
• Accounts Receivable (Healthcare)
• Healthcare Administrative Support
• Healthcare Services in a BPO environment

WHAT WE TYPICALLY LOOK FOR

• Minimum 1 year of BPO or Call Centre experience
• Minimum 1 year USA Healthcare experience (for case/billing roles)
• Strong verbal and written English communication skills
• Confident and professional phone manner
• Ability to interpret insurance details and clinical information
• Strong analytical and problem-solving skills
• High attention to detail and accuracy
• Ability to work in a fast-paced environment
• Comfortable handling escalations and sensitive conversations
• Experience with Medicare, Medicaid, or US Insurance processes is advantageous
• Proficiency in MS Office (Excel, Outlook, PDF systems)
• Familiarity with CRM, EHR, or scheduling systems is beneficial

Roles may require:

• USA EST/CST/PST hours (including night shifts in South Africa)
• Rotational shifts (Monday to Sunday, depending on client)
• After-hours or weekend coverage

Working hours may be subject to daylight savings adjustments.

REMOTE WORK REQUIREMENTS

All roles are fully remote. Candidates must have:

• Fixed fibre internet (minimum 25 Mbps upload & download) – Rain, LTE, 5G, or similar connections are NOT acceptable
• Wired Ethernet connection (Wi-Fi only will not be sufficient)
• Reliable backup power to manage load shedding and outages (UPS, Inverter, Generator, Solar, etc.)
• A dedicated, professional workspace

Please note: Applicants without fibre cannot be considered.

HOW TO APPLY

Submit your CV and complete the screening questionnaire. There is no closing date — this talent pool remains open. Shortlisted candidates will be contacted as suitable USA Healthcare roles become available.

We look forward to connecting with South Africa’s top healthcare support talent.