HR Advisor - Call Center

Company : Ipsos

Job Type : Full Time

Johannesburg, Gauteng

Number of Applicants

:

000+

Apply Now

Job Description - HR Advisor - Call Center

As an HR Advisor , your responsibilities will include:

Provide advice, guidance and support to employees and line managers on the interpretation of HR policies, procedures and terms and conditions of employment.

Delivery of HR services such as manpower planning, recruitment, performance management, reward, management of incapacity cases and employee relations through technical proficiency.

Actively participate in various operational meetings . monthly departmental/section team meetings to ensure alignment and fit to purpose service.

Provides independent support and advice to comply with transformational and labour legislation and to proactively identify barriers to enable line management to manage transformational and labour issues.

Assist line managers in developing structures and roles that are well defined with aligned competencies and learning paths.

Assist line managers in developing and determining levels capabilities of employees through talent management and the performance management standards and development initiatives.

Assist in maintaining sound employee relations through continuous coaching, consulting and negotiating with various stakeholders.

Monitor good HR Practices through HR reporting to line management to enable them to comply and improve on people and social processes.

Conduct diagnostic studies and analysing data to determine root causes for people related problems and advise line management on possible solutions.

Ensure data integrity through auditing and maintenance of the relevant HR systems

Qualifications:

Bachelor’s Degree in Human Resources Management /Industrial & Organizational Psychology or Bachelor of Social Sciences

HR experience within a Call Centre environment essential

Extensive knowledge and advanced skill in MS Office essential

Valid South African Drivers license essential.

Good written and verbal communication skills in English

Experience:

2+ years’ experience in a HR Generalist role essential