HR Service Centre Coordinator

MAIN PURPOSE OF JOB

To coordinate or escalate incoming service requests to the relevant AskHR agents or subject matter experts.

KEY RESPONSIBILITY AREAS

• Coordinate the service requests in AskHR to the responsible agent


• Client verifications (For email and Whatsapp service requests)


• Providing Tier 1 support on tickets


• Ensure data correctnessPromoting


• SLA management and streamline service delivery by ASKHR

REQUIRED EDUCATION

ESSENTIAL EDUCATION:

•  Grade 12

DESIRED EDUCATION:

• Diploma or Degree in Human Resource Management or Business Administration

REQUIRED EXPERIENCE

ESSENTIAL MINIMUM EXPERIENCE:

• 
  

  A minimum of 2–3 years’ relevant coordination or administrative experience, preferably in a scheduling, appointment coordination, customer service, call centre, or similar environment

  
  

DESIRED EXPERIENCE: 

• 2 years’ experience working in a human resources related environment


• 3 years’ experience working as a call centre coordinator or 2 years proven experience working with a CRM or Ticketing system

REQUIRED JOB SKILLS AND KNOWLEDGE