Human Resource Operations Advisor

The HR Operations Advisor is a visible leader within their business area, who knows and understands the strategic direction and complexity of the business. As an HR Operations Advisor you will deliver a business partner service aligned to Division/function, providing positive challenge to leadership teams on all people matters.

Job title:

Human Resource Operations Advisor

Job Description:

Job Description: HR Operations Advisor

This role is suited to an HR professional who is building business partnering capability and enjoys providing practical HR support within a fast-paced operational environment. Combining strong administration, sound judgement, stakeholder engagement and a shared service mindset You will serve as a trusted HR Advisor and a first point of contact for day-to-day HR matters. The role focuses on delivering consistent, efficient and compliant HR support, enabling business operations to meet Service Level Agreements and client commitments, while ensuring a positive employee experience.

Key Responsibilities

• Serve as the first-line HR contact for day-to-day queries.
• Support and coach operations managers in ER matters including but not limited to: absence management, conduct, grievances and performance improvement documentation.
• Build effective working relationships with managers and employees across support areas to understand operational needs and provide responsive HR support.
• Support and coach line  managers in applying performance management principles, in collaboration with Performance and Development to drive fairness and consistency.
• Provide commercially focused advice and support to managers on all employee relations issues in line with Company procedures, including disciplinary, grievance and sickness absence matters.
• Produce monthly HR reports and present insights and recommendations to HODs to support decision-making.
• In collaboration MI, Identify trends and proactively address high turnover, sickness absence and cost savings within the assigned support area.
• Facilitate ad hoc HR projects and initiatives in collaboration with stakeholders, e.g. restructuring, change management and Group HR initiatives.

Minimum Requirements

• 2–3 years' Human Resources related experience.
• Strong stakeholder management.
• Solid fundamentals in HR practices: recruitment, onboarding, performance management, employee relations and day-to-day query management.
• Experience supporting multiple line managers or lines of business  in a fast- environment.
• Experience in the BPO industry is an advantage.

Qualifications

• Grade 12 (Matric)
• Bachelor’s degree in Human Resource Management or Industrial Psychology (essential).
• Registration with SABPP or HPCSA (where applicable) will be advantageous.

Key Attributes

• Strong understanding of South African employment law and HR best practices, with the ability to research specifics for local jurisdictions.
• Working knowledge of the full employee lifecycle and how HR practices support business decisions and performance.
• Ability to identify opportunities to enhance cost effectiveness and increase operational efficiency.
• Knowledge of HR governance, reporting standards and the importance of data accuracy and record management.
• Basic understanding of organisational development and change management principles (advantageous).
• Ability to influence key decision makers and to challenge when necessary.
• Ability to multi-task, work well under pressure and use own initiative.
• Strong written, verbal communication and interpersonal skills.
• Strong reporting skills.

Capita Values

Champions the Capita Values through the practical application of the behaviours required of a VALUES champion, actively pursuing our promise of a great experience and our purpose of helping to enable others.

Report Line

Senior Human Resource Business Partner

About us

Capita is an award-winning contact centre service company with fully hosted global delivery centres trusted by global leading brands to transform their Customer Experience.

We’re here to help get you to your future — whether it’s to gain worldclass customer service experience or grow with our variety of skills and experiences, we are here for you! If you have the ambition to go far and the imagination to see beyond the ordinary, there’s no better place to be.

Our services span multiple sectors, locations and businesses from retail industry, healthcare, government education to employment, working together to create better outcomes for all.

Our Mutual Park Offices boasts a 6-star green rating aligning with our carbon neutral strategy and offers our team improved facilities, amenities and multi-faceted transport options. The on-site benefits include a gym, a doctor and clinic, a creche, multiple restaurants and food stores, a pharmacy, a hairdresser and a spa.

What’s in it for you?

• Competitive Basic salary

• Medical Aid

• Provident fund, Group life, funeral and disability benefit

• Annual Performance Incentive: We offer an annual performance incentive based on target %, rewarding our employees for their hard work and dedication.

• Global Colleague Networks: We provide opportunities for participation in global colleague networks, fostering a sense of community and collaboration.

• Community Engagement: We offer 8 hours for opportunities to give back to the community through our socio-economic development programmes.

• Annual Leave: We provide annual leave days more than statutory requirements, ensuring our employees have ample time to rest and rejuvenate.

• International Exposure: We provide opportunities for international exposure, broadening our employees’ horizons and experiences.

• Development and Growth: We offer numerous opportunities for development and growth, helping our employees to reach their full potential.

What we hope you’ll do next

Choose ‘Apply now’ to fill out our short application, so that we can find out more about you. Please upload an up-to-date CV which highlights your relevant experience.

What will happen next?

• Your application will be reviewed.

• If your application is successful, you will be invited to an interview with a member of the recruitment team.

IMPORTANT

The shortlisted candidates are subject to be assessed using relevant assessment tools based on the needs and requirements of the role.

Capita South Africa adheres to the principles of the Employment Equity Act and preference will be given to candidates in line with the business’ EE targets and goals.

Attach your most recent detailed CV indicative of the criteria as advertised.

Location:

Cape Town

,

South Africa

Time Type:

Full time

Contract Type:

Permanent