ICT Server Administrator

• Support Services (35%)
  
• Maintain and administer Active Directory Services, including AD, GPO, DHCP, DNS, ADFS, WSUS, as well as File and Print Services.
  
• Assist the ICT Manager with securing the organisation’s infrastructure and support offerings.
  
• Manage system backups and provide support for Disaster Recovery within the virtual environment.
  
• Maintain accurate and up -to -date documentation of network infrastructure and the ICT knowledge base.
  
• Assist with network and server configuration, maintenance, and ongoing management.
  
• Provide continuous ICT training to ICT staff on system upgrades and relevant applications, as and when required.
  
• Offer remote ICT support on an ad -hoc basis as operational needs arise.
  
  
• Customer Relations (20%)
  
• Work closely with support vendors to resolve technical issues related to client/server applications.
  
• Maintain positive customer relationships through professional, responsive, and solution -oriented engagement.
  
• Liaise with relevant external vendors to design and develop reports that meet user requirements within the constraints of the client/server applications.
  
  
• Maintenance (20%)
  
• Prepare and submit monthly ICT reports to Management.
  
• Conduct daily, weekly, and monthly transaction and incident quality checks.
  
• Perform preventative maintenance tasks in line with established standards, procedures, and guidelines.
  
• Self -Development (10%)
  
  
• Review, evaluate, and stay informed on new technologies, products, and services that may benefit the organisation.
  
• Prioritise support incidents, service requests, and preventative maintenance activities to ensure high system uptime and SLA compliance.
  
• Maintain a clean, safe, and organised work environment while adhering to all health and safety procedures.
  
• Policies and Procedures (15%)
  
• Familiarise yourself with all company policies and procedures and ensure full compliance.
  
• Be well -versed in all ICT policies and departmental SOPs, with the ability to consult, guide, and advise employees accordingly.
  

Requirements

• Basic understanding of Windows and Linux operating systems, as well as network troubleshooting principles.
  
• CompTIA A+ and Network+ certifications (required).
  
• MCSE certification (advantageous but not mandatory).
  
• Demonstrated passion for IT and a strong self -driven work ethic.
  
• Valid driver’s licence.
  
• Valid South African ID document.
  
• Sound knowledge of Microsoft technologies, including SQL Server, WSUS, Active Directory, DFS, and related systems
  
• Strong understanding of confidentiality requirements when handling sensitive and business -critical data.
  
• Proven ability to work effectively under pressure and manage multiple priorities.
  
• High level of honesty, integrity, and trustworthiness.
  
• Clear and professional communication with Management, as well as internal and external stakeholders.
  
• Self -motivated, enthusiastic, and able to work effectively as part of a team.
  
• Strong analytical and troubleshooting skills with a proactive problem -solving approach.