ICT Support Technician

ICT Support Technician - CenturionFull job descriptionThe IT System Administrator is responsible for maintaining, advising, integration, procurement and developing of Stowe Holdings ICT Infrastructure as well as our suppliers/clients across all regions. He/She will be able to assist colleges and help the ICT Manager where applicable.SUPPORT SERVICES (30%)· The administration of client/server application, supporting tools and SQL databases, which includes and are not exclusive to the followingo Call Logging System (HEAT™)o Accounting System (Pastel Evolution™)o etc· The installation, configuration, maintenance and ongoing usability of client/server applications within established standards and guidelines.· Troubleshoot, Fault-Finding and Problem solving of client/server application related incidents and problems.CUSTOMER RELATIONS (30%)· Work with support vendors to resolve technical problems with client/server applications.· Maintain positive customer relations through professional interactions with customers· Works with procurement staff to purchase hardware and software.MAINTENANCE (15%)· Do daily/weekly/monthly ticket quality checks· Record all calls and support activities on the call logging system..· Perform preventative maintainance tasks within established standards and guidelines.SELF DEVELOPMENT (12%)· Review and evaluate new techonogolies, products and services that can benefit the company· Priortisation of support incidents, service requests and preventative maintenance activitivies to ensure high level of uptime and SLA conformance.· Maintain a clean and safe work area, adhere to all safety proceduresPOLICIES AND PROCEDURES (3%)· Adhere to departmental and company policies and procedures.The above statements are intended to describe the general nature and level of work being performed by the incumbent(s) of this job. They are not intended to be an exhaustive list of all responsibilities and activities required of the position.COMPETENCIES / SKILLS REQUIRED (10%)· Confidentially pertaining to crucial data· Ability to work under pressure· Must be honest and trustworthy· Communication with Management as well as internal and external clients· Must be motivated and a team player· Must have good troubleshooting skills· Request for MCSE Certification to be completed.MINIMUM REQUIREMENTS· Linux and Windows Server knowledge is advantages· A+ Qualification· 3-5 Years· Driver’s License· Valid South Africa IDJob Types: Full-time, PermanentPay: R10 000,00 - R15 000,00 per month