Immigration Administration Assistant

Black Pen Immigration is a leading immigration consultancy specializing in providing expert legal and administrative support for individuals and businesses navigating South African immigration processes. Our team is committed to delivering exceptional service, ensuring smooth transitions for clients seeking visas, work permits, and permanent residency solutions.

Role Overview

We are seeking a detail-oriented and proactive Immigration Administration Assistant to support our legal and case management teams. The ideal candidate will have strong administrative skills, excellent communication abilities, and a keen understanding of immigration processes or a willingness to learn.

Job Type: Full-time/Permanent

Workplace: Onsite

Requirements

• 1-3 years of administrative experience (preferably in legal, immigration, or consultancy services).
• Strong organizational skills with the ability to manage multiple tasks and deadlines.
• Excellent written and verbal communication skills in English; additional languages are an advantage.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and CRM software.
• Ability to work independently and collaboratively in a fast-paced environment.
• A keen eye for detail and accuracy in handling sensitive information.
• Prior experience in immigration services, legal administration, or customer service is a plus.

Responsibilities

• Assist in preparing, organizing, and processing immigration-related documents and applications.
• Maintain and update client records and case files with accuracy and confidentiality.
• Communicate with clients, government agencies, and internal teams to follow up on applications and ensure compliance.
• Conduct research on immigration laws, regulations, and policy changes to support case preparation.
• Schedule appointments, track deadlines, and coordinate required documentation for visa and permit applications.
• Ensure timely submission of applications and proactively address potential administrative delays.
• Support legal consultants with drafting correspondence, compiling case reports, and managing workflow.
• Provide general administrative assistance, including data entry, email management, and report generation.