Immigration Consultant

Job Description

Contract (ie Perm/FTC/Part-Time): Permanent

Team: CADP (Consular and Document Procurement)

Office Location: Johannesburg

Documents required:

Candidates are required to submit an updated CV together with a copy of their South African ID document or valid work permit. In addition, candidates must indicate on their CV all languages spoken, as well as their level of proficiency in each language (e.g. basic, intermediate, advanced, or fluent). Applications that do not include the required documentation and information will be regarded as incomplete and will not be considered further. Preference may be given to suitably qualified candidates from designated groups in accordance with the Company's Employment Equity objectives.

The role:

In this role, you'll play an important part in helping clients navigate consular and document-related processes across a range of jurisdictions. You'll manage matters from start to finish, including preparing applications, completing online submissions, arranging appointments, and coordinating the procurement of official documents. You'll work closely with clients, consulates, government authorities, and colleagues to ensure applications and requests are handled accurately, efficiently, and within required timelines. Strong attention to detail and excellent organisational skills will be key as you manage multiple priorities and help deliver a seamless client experience. As part of a collaborative and supportive team, you'll have the opportunity to develop your expertise in consular services and document procurement while building valuable client service and case management skills.

What your day will look like:

• Act as a primary point of contact for clients, providing responsive, high-quality support and managing expectations throughout the process
• Conduct case assessments and develop case strategies, identifying risks and recommending optimal approaches
• Develop case strategies, identifying risks and recommending the most effective approach to achieve client objectives
• Prepare and review applications and supporting documents, ensuring accuracy and compliance with legal and firm standards
• Perform research on complex immigration queries, interpreting legislation, regulations, and policy to provide clear guidance
• Manage a portfolio of immigration matters, ensuring cases are progressed accurately and within agreed timelines
• Monitor case progress and communicate updates to clients and stakeholders in a clear and timely manner
• Maintain real-time, accurate updates in internal systems and tools, ensuring strong data integrity and case tracking
• Collaborate with team members and support junior colleagues, including sharing knowledge and reviewing work where appropriate
• Provide support to other teams during periods of lower activity, contributing to shared team objectives and ensuring a consistently high level of client service across the business
• Identify opportunities for process improvements to enhance efficiency and client service delivery

The team:

The Consular & Procurement Documents Team plays a vital role in supporting clients with a wide range of consular and document-related services. The team is responsible for coordinating business visa applications, preparing and submitting documentation, arranging consular appointments, and assisting with the procurement of official documents such as police clearances, birth certificates, marriage certificates, and other supporting records. Working across multiple jurisdictions, the team helps ensure that clients receive efficient, accurate, and timely support throughout the process. You will be joining a collaborative and fast-paced team that works closely with clients, government authorities, consulates, and colleagues across the business. Team members are encouraged to take ownership of their work while benefiting from a supportive environment that values knowledge sharing, continuous learning, and professional development.

What we are looking for:

Essential criteria:

• Minimum 3+ years’ experience in business immigration or global mobility
• Experience supporting immigration or consular processes across multiple African jurisdictions
• Strong understanding of immigration processes, documentation requirements and client service delivery
• End-to-end experience managing Schengen visa applications, including documentation, appointments, submissions, and follow-ups
• Experience in coordinating procurement of official documents (e.g. police clearances, civil records, legalisation/apostille processes) across jurisdictions
• Direct experience interacting with consulates, embassies, and government authorities
• Familiarity with consular booking systems and workflow tools, and experience managing high-volume consular appointments across multiple jurisdictions
• Proven ability to manage a caseload independently, including case strategy, documentation, and submissions
• Ability to identify risks in consular processes and exercise sound judgment in escalation and decision-making
• Comfortable navigating evolving regulatory environments and resolving issues where processes are not clearly defined
• Experience managing client relationships and providing clear, commercially aligned guidance
• Excellent written and verbal communication skills, with the ability to explain complex information clearly and professionally
• High level of administrative accuracy and attention to detail, and strong organisational and time management skills

Preferred/advantageous skills:

• Fluency or working proficiency in French or Portuguese strongly preferred. Additional languages advantageous (e.g. Spanish, Arabic, Swahili)
• Experience working within a corporate, legal, consulting or professional services environment, supporting multiple clients and stakeholders
• Familiarity with case management systems, workflow tools and digital platforms used to manage client matters

What we offer:

A career at Fragomen will provide you with the opportunity to work in an exciting environment for a broad range of clients, where no two days will be the same You will face interesting challenges, and will work with dedicated, friendly and ambitious people, where providing exceptional client service is at the core of what we do We are extremely proud of our diverse workforce at Fragomen, and we are fully committed to providing equal opportunities

At Fragomen, we value our employees and are committed to providing a comprehensive benefits package that supports your well-being and professional growth Our South Africa offerings include:

• Competitive Salary: We offer salaries that reflects your skills and experience
• Health and Wellness: Medical aid scheme, gap cover, employee assistance programme and free Headspace membership
• Protection and Security: Provident fund, group life insurance, funeral cover, disability and critical illness cover
• Time Away from Work: In addition to 20 days annual leave and public holidays, we birthday leave, study leave and enhanced maternity leave
• Professional Development: Access to our e-learning platform, mentoring schemes and training bursaries (where applicable)
• Hybrid Work Arrangements: The Firm operates a global hybrid working policy which supports flexibility Depending on your role, you can agree with your manager a minimum of three days per week working in your local office Flexibility is important, and additional days in the office may be required based on your role, and / or team and business need

What to expect:

• Once you have submitted your application, our Talent Acquisition team will review your skills and experience If these match the requirements of the position, a member of our team will contact you to schedule an initial phone call
• If shortlisted, you will be invited to participate in our interview process, which will consist of at least three stages, one of which will be conducted in-person Depending on the role, you may also be required to complete a written assessment
• After the interviews, we will carefully evaluate all candidates and make our final decision You will be notified of the outcome and feedback will be provided
• At Fragomen, we are committed to fostering an inclusive and accessible workplace for all applicants and employees If you require any specific accommodations or support during the interview process, please let us know, and we will consider what reasonable adjustments are possible to meet your needs

Who we are:

At Fragomen, we are more than a global immigration services provider – we are pioneers shaping the future of mobility With a passion for navigating the complexities of immigration, we help individuals and businesses transcend borders, unlocking opportunities around the world As a diverse, forward-thinking, global business, we combine deep expertise with innovative technology to craft solutions that not only simplify the immigration process but also drive strategic success for our clients Whether it is assisting multinational companies or helping people start new chapters in their lives, we are driven by the belief that global movement is the key to unlocking a world of possibilities

We are proud of our team spirit, and we like to reflect this in the way that we work and everything we do Our Responsible Business Practices (“RBP”) prioritise Fragomen’s social responsibility through a cohesive strategy covering five key focus areas of Wellbeing, Diversity, Equity and Inclusion, CSR, Pro Bono and Sustainability Our RBP initiatives offer great opportunities for everyone at Fragomen to feel included, get involved and shape thoughtful initiatives and activities For more information, please visit our website - https://wwwfragomencom/about/responsible-business-practiceshtml

Fragomen is committed to promoting diversity, inclusion and equal opportunity for all employees and applicants, regardless of race, ethnicity, heritage, gender, age, religion, disability and sexual orientation.

All offers and/or employment contracts are contingent upon the successful completion of the Firm’s pre-employment screening process. This process may include verifying the candidate’s identity, confirming legal authorization to work in the offered position’s location, and conducting a comprehensive background check, where permitted by local regulations. We use limited AI‑assisted tools for administrative screening purposes only - never for decision‑making. All hiring decisions are made by people. Applicants may have rights to information and explanations regarding the use of such tools, or request human review, as required by applicable regional laws.