Implementation Coordinator

MSA Outsourcing Solutions is seeking a skilled Implementation Coordinator to join our growing team. The Implementation Coordinator will play a crucial role in the planning, execution, and successful launch of projects, ensuring that all implementation processes run smoothly and efficiently. This position requires excellent organizational skills, effective communication, and the ability to work collaboratively across various teams.

Responsibilities:

• Configure and customize Monday.com boards, workflows, automations, dashboards, and integrations to align with client-specific requirements.
• Identify and analyze client pain points, translating them into practical and scalable automation solutions using platforms such as Make.com and Zapier.
• Participate in client discovery sessions, working closely with stakeholders to design tailored implementation solutions.
• Document business processes, user journeys, and system specifications to ensure clarity and consistency across the project lifecycle.
• Provide training and onboarding support to clients, guiding users through system adoption and ensuring a smooth go-live experience.
• Troubleshoot technical and process-related issues, iterating on solutions based on real-world use and client feedback.
• Ensure projects are delivered on time and aligned with the intended scope and value

• Hands-on experience with Monday.com or similar platforms like ClickUp, Asana, Trello, Airtable, Smartsheet
• Proven experience as an Implementation Coordinator, Project Coordinator, or similar role.
• Experience with workflow automation tools such as Make.com (Integromat), Zapier, or Power Automate
• Strong understanding of project management principles and methodologies.
• Excellent organizational and time management skills, with the ability to manage multiple tasks simultaneously.
• Exceptional communication and interpersonal skills.
• Proficiency in project management software (e.g., Microsoft Project, Asana, or similar platforms).
• Ability to work collaboratively within a team and independently as needed.
• Problem-solving mindset and capability to adapt to changing priorities.
• Experience in customer service or client-facing roles is a plus.
• Prior experience in business operations, process improvement, or low-code environments
• Client-facing experience, especially in tech or consulting services.
• Exposure to or understanding of API calls, JSON, or integration troubleshooting